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For Companies At a Glance
- Tasks: Provide essential user support and system maintenance across multiple platforms.
- Company: Join an award-winning company known for its commitment to excellence.
- Benefits: Earn up to £28,000 with potential for bonuses and referral rewards.
- Why this job: Be part of a dynamic team that values your contributions and offers growth opportunities.
- Qualifications: Experience with MS SQL Server, Windows Server, and Microsoft Office 365 is preferred.
- Other info: Out of hours support required after training; perfect for tech enthusiasts!
The predicted salary is between 28000 - 28000 £ per year.
An award-winning, nationally known client of ours is looking for a 1st Line Support Engineer to join their team in Stockport. This is a crucial hire for my client as the successful 1st Line Support Engineer will be involved in day-to-day user support across 8 sites within the company.
Key Responsibilities of the 1st Line Support Engineer:
- 1st Line Support over multiple platforms
- System administration, maintenance and support across all business applications
- Network support, security and maintenance
- Out of hours support (following training period)
Desirable Experience Required of the 1st Line Support Engineer:
- MS SQL Server (scripting and administration)
- Windows Server
- Windows 10/11
- Microsoft Office 365
The successful 1st Line Support Engineer will be paid up to £28,000 per annum. If interested, please apply immediately. We also offer up to £500 for successful referrals.
Contact Detail:
Alpha Associates Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as MS SQL Server and Windows Server. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Windows 10/11 and Microsoft Office 365. Being able to demonstrate your problem-solving abilities during an interview will show that you're ready for the role.
✨Tip Number 3
Prepare to discuss your experience with user support across multiple platforms. Think of specific examples where you've successfully resolved user issues, as this will highlight your practical knowledge and customer service skills.
✨Tip Number 4
Since the role involves out-of-hours support, be ready to address your availability and willingness to take on this responsibility. Showing that you're flexible and committed can make a positive impression on the hiring team.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st line support, particularly with MS SQL Server, Windows Server, and Microsoft Office 365. Use specific examples to demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that explains why you are a great fit for the role. Mention your experience with user support and system administration, and express your enthusiasm for working across multiple sites.
Highlight Technical Skills: In your application, clearly list your technical skills related to the job description. Emphasise your familiarity with Windows 10/11 and any experience with network support and security.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support role.
How to prepare for a job interview at Alpha Associates Recruitment
✨Know Your Technical Stuff
Make sure you're familiar with the key technologies mentioned in the job description, like MS SQL Server, Windows Server, and Microsoft Office 365. Brush up on your scripting skills and be ready to discuss how you've used these tools in past roles.
✨Demonstrate Problem-Solving Skills
As a 1st Line Support Engineer, you'll be solving user issues daily. Prepare to share examples of how you've tackled technical problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Your Customer Service Skills
User support is all about communication. Be ready to discuss how you handle difficult users or stressful situations. Highlight any experience you have in customer service roles, as this will show your ability to remain calm and professional under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company. You might ask about the team structure, the types of issues you’ll be handling, or opportunities for training and development.
