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- Tasks: Manage client experiences and create engaging content for commercial properties.
- Company: Join Lambert Smith Hampton, a leader in commercial property management with a focus on inclusivity.
- Benefits: Enjoy hybrid working, client site visits, and opportunities for professional growth.
- Why this job: Be part of a dynamic team enhancing customer experiences and driving business value.
- Qualifications: Experience in account management, event management, or digital media is a plus.
- Other info: A clean UK driving license is required; we value diverse perspectives.
The predicted salary is between 28800 - 43200 £ per year.
Department: Commercial Property Management
Location: Birmingham office based with hybrid working and client site visits
Key Contributions:
- Account Planning and Management: Plan and manage placemaking and occupier experience content and engagement programmes for National retainer clients. Ensuring authentic, impactful, and valuable service delivery to clients within the Commercial Property Management (CPM) division, the wider LSH business, and new LSH clients.
- Project Development and Coordination: Assist in the development and coordination of both CPM and cross divisional CX projects, focusing on enhancing customer experiences to drive business value and increase customer retention.
- Primary Client Contact: Serve as the first point of contact for clients, site teams, and property management teams regarding all account-specific CX activities.
- Performance Measurement: Ensure effective measurement and performance of all service providers, continually identifying and managing opportunities to provide a first-class business environment.
- Business Development: Support and contribute to business development efforts, securing new opportunities through existing client and new client discussions. Leverage Placemaking and CX services as a core differentiator of our in-house services.
- Client Alignment: Align with client vision and advise on areas for accessing additional value on-site.
Responsibilities:
- Account Planning & Management
- Design & Content Creation
- Business Development
- Budgeting & Reporting
Knowledge & Experience:
If you have experience in any of these areas this role might suit you; Account management, Event management and or hospitality, Digital media creation and design software (InDesign and Canva), Social media platforms and digital media content creation and management, Real estate.
Personal Qualities:
- A highly creative and dynamic thinker who proactively takes considered action.
- Willingness to learn new processes, software, and take on new ideas.
- Presents a professional image when dealing with clients and businesses.
- Knowledge of cultural backgrounds of UK regions to aid authentic placemaking activity.
- Highly organised.
- Able to manage multiple projects simultaneously.
- Foster collaborative working relationships with colleagues, clients, site teams, and contractors.
- Self-motivated to manage own time and exercises good commercial judgement.
- A clean UK driving license.
We understand the value that a diverse and inclusive working environment brings to Lambert Smith Hampton. We celebrate the different perspectives and insights that people can bring through their cultures and backgrounds. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
Workplace Experience & Marketing Executive - Commercial Property Management - Birmingham employer: Lambert Smith Hampton Limited
Contact Detail:
Lambert Smith Hampton Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience & Marketing Executive - Commercial Property Management - Birmingham
✨Tip Number 1
Familiarise yourself with the latest trends in commercial property management and placemaking. Understanding current market dynamics will help you engage in meaningful conversations during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Network with professionals in the commercial property sector, especially those involved in client experience and account management. Attend industry events or join relevant online forums to build connections that could lead to valuable insights and potential referrals.
✨Tip Number 3
Showcase your creativity by preparing a portfolio of past projects related to event management, digital media creation, or customer experience initiatives. This will not only highlight your skills but also give you an edge over other candidates.
✨Tip Number 4
Research Lambert Smith Hampton's recent projects and client success stories. Being able to discuss specific examples during your interview will demonstrate your genuine interest in the company and its values, making you a more appealing candidate.
We think you need these skills to ace Workplace Experience & Marketing Executive - Commercial Property Management - Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, event management, and digital media creation. Use specific examples that demonstrate your skills in these areas, especially those mentioned in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your creativity and dynamic thinking. Explain how your background aligns with the responsibilities of the role, particularly in client engagement and project coordination.
Showcase Relevant Skills: Emphasise your technical skills, especially in design software like InDesign and Canva, as well as your experience with social media platforms. Mention any specific projects where you successfully used these tools.
Demonstrate Cultural Awareness: Highlight your understanding of the cultural backgrounds of UK regions and how this knowledge can enhance placemaking activities. This will show your potential employer that you can contribute to authentic and impactful service delivery.
How to prepare for a job interview at Lambert Smith Hampton Limited
✨Showcase Your Creativity
As a Workplace Experience & Marketing Executive, creativity is key. Prepare examples of past projects where you designed engaging content or events. Highlight how your creative thinking led to successful outcomes.
✨Understand the Client's Vision
Research the company and its clients thoroughly. Be ready to discuss how you can align with their vision and enhance their experience. This shows that you are proactive and genuinely interested in their needs.
✨Demonstrate Project Management Skills
Since the role involves managing multiple projects, be prepared to discuss your organisational skills. Share specific instances where you successfully coordinated projects, managed timelines, and delivered results.
✨Familiarise Yourself with Digital Tools
The job requires knowledge of design software like InDesign and Canva. Brush up on these tools and be ready to discuss how you've used them in previous roles. This will show your technical competence and readiness for the role.
