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- Tasks: Welcome clients and manage admin tasks in a busy accountancy firm.
- Company: Join Rowleys, a forward-thinking independent accountancy firm in Leicester.
- Benefits: Enjoy a supportive work environment with opportunities for personal development.
- Why this job: Be part of a dynamic team that values growth and excellent customer service.
- Qualifications: Experience in reception work and strong communication skills are essential.
- Other info: Full-time role, Monday to Friday, with a focus on client satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Rowleys is an independent accountancy firm working across the East Midlands, with our office based in Leicester, near Junction 21 of the M1. We are a forward-thinking firm who are continually investing in our people and their development. We are looking for like-minded individuals to join our team and be a part of our future growth.
Full time Receptionist / Practice support team member within a firm of Chartered Accountants.
Schedule: 37.5 hours per week Monday to Friday
Required Skills
- Experience of reception work
- Excellent verbal and written communication skills
- Good telephone manner
Duties Include
- Ensuring all clients receive a warm welcome and the highest quality service to make the best first impression possible
- General admin duties which will include scanning, photocopying and other ad hoc admin duties
- Manage all workloads efficiently, profitably and in accordance with the Company's procedures
- Deliver an excellent level of customer service, managing and exceeding client expectations, responding to all ad hoc queries in a timely manner
- Provide cover for team members in their absence
- Answering incoming calls to ensure all calls are answered in a timely manner and calls transferred as efficiently as possible
- Organising the meeting rooms and ensuring they are kept tidy and stocked appropriately
- Arranging catering for any on-site events, training sessions or meetings and maintaining stocks of consumables such as biscuits, chocolates and mints, replenishing as necessary
Receptionist/Practice support team member employer: The Rowleys Partnership Ltd
Contact Detail:
The Rowleys Partnership Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Practice support team member
✨Tip Number 1
Familiarise yourself with the company culture at Rowleys. Since they are a forward-thinking firm, showing that you understand their values and how you can contribute to their growth will set you apart during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a receptionist, you'll be the first point of contact for clients, so demonstrating a friendly and professional telephone manner is crucial.
✨Tip Number 3
Prepare to discuss your experience in managing workloads efficiently. Think of examples where you've successfully handled multiple tasks or provided excellent customer service, as this will resonate well with the role's requirements.
✨Tip Number 4
Show your organisational skills by being ready to talk about how you would manage meeting room logistics and catering for events. Having a few ideas on how to keep things running smoothly will demonstrate your proactive approach.
We think you need these skills to ace Receptionist/Practice support team member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception work and customer service. Emphasise your communication skills and any administrative duties you've performed in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your ability to manage workloads efficiently and provide excellent customer service.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills, good telephone manner, and ability to exceed client expectations. These are crucial for a receptionist role and will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at The Rowleys Partnership Ltd
✨Showcase Your Communication Skills
As a receptionist, excellent verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and confidently. Practice common interview questions with a friend to refine your responses.
✨Demonstrate Your Customer Service Experience
Highlight any previous experience in customer service roles. Share specific examples of how you managed client expectations and provided exceptional service. This will show that you understand the importance of making a great first impression.
✨Be Organised and Efficient
The role involves managing various tasks simultaneously. Prepare to discuss how you prioritise your workload and stay organised. You might even want to bring a list of your organisational strategies to share during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face as a receptionist and how you would handle them. This will demonstrate your proactive approach and readiness for the role.
