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For Companies At a Glance
- Tasks: Diagnose and repair vehicle components efficiently while ensuring customer satisfaction.
- Company: Join Audi Warwick, a leading dealership known for quality service and innovation.
- Benefits: Enjoy a dynamic work environment with opportunities for training and growth.
- Why this job: Be part of a team that values customer service and technical expertise in a fast-paced setting.
- Qualifications: High school diploma required; automotive experience or trade school preferred.
- Other info: Work in a shop environment with potential for varied hours, including nights and weekends.
The Hourly Technician diagnoses and performs repairs on all vehicle components with efficiency and accuracy in accordance with dealer and manufacturer/factory standards.
Essential Functions
- Full automotive troubleshooting and testing
- Maintains a clean, efficient work area and assists in keeping the shop neat and organized
- Ensures that customer vehicles are repaired accurately and kept clean
- Road test vehicles to ensure quality repair the first time
- Diagnoses malfunctions and performs the necessary repairs for them
- Ability to perform any additional related duties as required and assigned by Service Manager or Shop Foreman
- Examines assigned vehicle to determine if further safety or service work is required or recommended
- Communicates with Service Advisor and/or Dispatcher if additional work is needed
- Aids Service Writer as needed to write work orders, conduct test rides, interact with the customer, or in any other way to guarantee customer satisfaction
- Documents all work performed and recommended on the repair order
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect body shop operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
- Follows all attendance and punctuality standards with adherence to timekeeping standards
- Attends pertinent training on request
- Follows the Code of Business Ethics and Conduct
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
Competencies
- Exceptional customer service skills
- Knowledge of automotive systems
- Ability to use technical reference materials and technical manuals
- Ability to communicate technical terms to non-technical audience
- Ability to follow processes to ensure quality and safety
- Ability to read and comprehend instructions and information
- Ability to listen to customer and determine how to assist them
- Maintains positive attitude
- Time management skills and ability to prioritise
- Excellent communication skills and works well in a team environment
Work Environment
Will primarily work in an automotive shop environment. Workspace is covered but may involve various weather conditions such as heat and cold as well as safety hazards due to the nature of work. May experience loud noise on a regular basis.
Medium/Heavy Work
Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed. This position will require the employee to be standing for prolonged periods of time. This position requires the ability to push, pull, stoop, kneel, reach, grasp, and walk on a regular basis. This position involves repetitive motion. This position requires the ability to talk and hear.
Position Type/Expected Hours of Work
Shop Business Hours with ability to work nights, weekends, and holidays as required.
Required Education and Experience
High school diploma or equivalent. Safe working knowledge of shop tools and equipment. One to two years of related experience and/or training; or equivalent combination of education and experience.
Preferred Education and Experience
Previous Automotive Technician experience or recent completion of automotive tech trade school preferred.
Additional Eligibility Qualifications (Certification/Licenses/Registrations)
Valid Driver's License.
Safety Sensitive Position
The essential functions of this position require a person to work with hazardous or flammable materials; AND/OR to complete tasks in which a lapse of attention could result in injury, including without limitation the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, or motor vehicles.
Dealership Name
Audi Warwick
1517-D Bald Hill Road, Warwick, Rhode Island 02886
Internal Job ID: Hourly Technician-145003
Hourly Technician employer: Penske Automotive Group
Contact Detail:
Penske Automotive Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hourly Technician
✨Tip Number 1
Familiarise yourself with the specific automotive systems and tools mentioned in the job description. This will not only help you during the interview but also show that you're proactive and knowledgeable about the role.
✨Tip Number 2
Practice your communication skills, especially in explaining technical terms to non-technical audiences. This is crucial for interacting with customers and team members effectively.
✨Tip Number 3
Consider reaching out to current or former employees of Audi Warwick to gain insights into the work environment and expectations. This can give you an edge in understanding the company culture.
✨Tip Number 4
Be prepared to discuss your previous experience with automotive repairs and troubleshooting during the interview. Highlight any relevant training or certifications that align with the job requirements.
We think you need these skills to ace Hourly Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills related to automotive repair. Emphasise any previous roles as a technician, detailing specific tasks you performed that align with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for automotive technology and customer service. Mention specific examples of how you've successfully diagnosed and repaired vehicles in the past, and express your enthusiasm for working at Audi Warwick.
Highlight Technical Skills: In your application, clearly list your technical skills and knowledge of automotive systems. Include any certifications or training you've completed, especially if they relate to the requirements mentioned in the job description.
Showcase Soft Skills: Don't forget to mention your soft skills, such as communication and teamwork. Provide examples of how you've effectively communicated with customers or worked collaboratively in a team environment to enhance customer satisfaction.
How to prepare for a job interview at Penske Automotive Group
✨Know Your Automotive Basics
Brush up on your knowledge of automotive systems and troubleshooting techniques. Be prepared to discuss specific repairs you've performed in the past, as this will demonstrate your hands-on experience and technical skills.
✨Showcase Your Customer Service Skills
Since exceptional customer service is a key competency for this role, think of examples where you've gone above and beyond for a customer. Highlight your ability to communicate technical information clearly to non-technical audiences.
✨Demonstrate Teamwork
This position requires working closely with others, so be ready to share experiences that showcase your ability to collaborate effectively in a team environment. Mention any instances where you assisted colleagues or contributed to a positive work atmosphere.
✨Prepare for Safety and Compliance Questions
Familiarise yourself with safety regulations and best practices in an automotive shop. Be prepared to discuss how you ensure compliance with these standards and how you maintain a clean and organised workspace.
