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- Tasks: Provide exceptional customer service and manage front desk activities during overnight shifts.
- Company: Join Planet Fitness, a leading fitness franchise with over 2,000 locations worldwide.
- Benefits: Enjoy flexible hours, a fun work environment, and opportunities for growth.
- Why this job: Make a real difference in members' lives while working in a supportive, judgement-free culture.
- Qualifications: Must be 18+, have customer service experience, and a passion for fitness.
- Other info: This is a year-round position with overnight hours from 10pm to 6am.
The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Close shift for that business day.
- Create a bank deposit for next day.
Qualifications/Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Ability to work 3rd shift (overnights).
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Hours: 10pm-6am Monday-Thursday (32 Hours)
** Not a seasonal position - must be available year round **
Our customer service philosophy is that it’s not enough to simply meet member expectations, we want to exceed their expectations and make them our Raving Fans.
Overnight Closer employer: Planet Fitness - T & R fitness
Contact Detail:
Planet Fitness - T & R fitness Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Overnight Closer
✨Tip Number 1
Familiarise yourself with Planet Fitness's customer service philosophy. Understanding their commitment to exceeding member expectations will help you align your approach during interviews and interactions.
✨Tip Number 2
Showcase your passion for fitness and health in conversations. Share personal experiences or stories that highlight your enthusiasm, as this can resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss how you handle challenging customer service situations. Think of examples where you've successfully resolved issues, as this will demonstrate your problem-solving skills and ability to empathise.
✨Tip Number 4
Be ready to express your understanding of the role's physical demands. Mention your ability to work overnight shifts and your readiness to maintain a clean and welcoming environment for members.
We think you need these skills to ace Overnight Closer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any skills that align with the responsibilities of the Overnight Closer role. Emphasise your ability to create positive member experiences and your passion for fitness.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've exceeded customer expectations in the past, and express your excitement about contributing to the Judgement Free Zone.
Highlight Relevant Skills: In your application, focus on skills such as communication, problem-solving, and empathy. These are crucial for the Overnight Closer role, so provide examples of how you've demonstrated these abilities in previous jobs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is essential for a customer-facing role.
How to prepare for a job interview at Planet Fitness - T & R fitness
✨Show Your Passion for Fitness
Make sure to express your enthusiasm for fitness and health during the interview. Planet Fitness values candidates who are genuinely passionate about helping others achieve their fitness goals, so share any personal experiences or motivations that drive you.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight your ability to empathise with customers and resolve issues effectively, as this is crucial for creating a positive member experience.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to deal with challenging customers or unexpected issues, and explain how you managed them.
✨Emphasise Reliability and Punctuality
Since the role requires working overnight shifts, it's important to convey your reliability and punctuality. Share any experiences that demonstrate your commitment to being on time and dependable, as these traits are essential for this position.
