Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage B2B customer relationships and support daily operations.
- Company: Join Wightlink, a leading ferry service with over 160 years of experience.
- Benefits: Enjoy 33 days leave, discounts, free parking, and career progression.
- Why this job: Be part of a diverse team making a positive community impact.
- Qualifications: Sales and customer service experience with strong communication skills required.
- Other info: Fixed term contract for 12 months based in Portsmouth.
The predicted salary is between 28800 - 43200 £ per year.
Come and join our award-winning B2B team! We have an opportunity for a 12-month Fixed Term Contract to work as a B2B Sales Co-ordinator in our Business Hub based next to Gunwharf Quays, Portsmouth. You will manage and support the day-to-day requirements of B2B customers. We’re looking for someone who possesses great customer service skills and can be proactive with customer contact to increase B2B activity.
Location: Portsmouth Gunwharf Head Office
Contract: Fixed Term Contract
Key responsibilities include:
- Managing day-to-day relationships with B2B customers and responding to incoming calls and emails
- Creating and managing all B2B bookings and amendments as requested by customers
- Managing Dangerous Goods bookings in line with MCA regulations
- Providing management reporting and data when required
- Maintaining excellent customer relationships to retain and grow accounts through detailed analysis
- Supporting stakeholders and customers during service disruptions
- Delivering annual freight and coach forward bookings to a large database
- Updating and managing customer data through CRM and in-house booking systems
- Engaging in project work to support company goals
What we’re looking for:
- Successful background in sales and customer service
- Excellent organizational skills with attention to detail
- Ability to meet deadlines with high accuracy
- Responsiveness to stakeholder and customer requests
- Strong networking skills to build relationships with prospective and existing clients
- Excellent verbal and written communication skills
About us: We are Wightlink, a diverse team including Captains, Baristas, Accountants, Engineers, Cleaners, Port Operators, Technicians, and more. With over 160 years of ferry service across the Solent, we remain committed to providing excellent service and passionate about the Isle of Wight. Our mission is to be the easiest way to cross the Solent with outstanding customer service. We are an equal opportunity employer committed to diversity and inclusion. Safety is our priority, and we are supported by leading investors. We are environmentally committed, operating England’s first hybrid energy ship, Victoria of Wight, and implementing initiatives to protect our surroundings. We aim to significantly reduce our carbon emissions over the next decade.
Why work at Wightlink? Benefits include: 33 days pro-rata annual leave, supported career progression, concessionary ferry travel for employees and families, discounts on food, drinks, and other services, free parking, opportunity to make a positive community impact. Additional benefits include railway and retail discounts, and opportunities for seafarers to work at sea while returning home each night. We also offer a generous annual leave allowance and pension contributions.
B2B Sales Coordinator (Fixed Term) employer: Wightlink
Contact Detail:
Wightlink Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land B2B Sales Coordinator (Fixed Term)
✨Tip Number 1
Familiarise yourself with the B2B landscape, especially in the ferry and transport sector. Understanding the specific needs and challenges of B2B customers in this industry will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of Wightlink on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and how you've successfully increased B2B activity in previous roles. Be ready with specific examples that demonstrate your proactive approach.
✨Tip Number 4
Show your enthusiasm for sustainability and environmental initiatives, as Wightlink is committed to reducing carbon emissions. Highlight any relevant experience or knowledge you have in this area to align with their values.
We think you need these skills to ace B2B Sales Coordinator (Fixed Term)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Emphasise any roles where you've managed customer relationships or handled bookings, as these are key responsibilities for the B2B Sales Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, such as your organisational skills and ability to build relationships with clients.
Highlight Relevant Skills: In your application, clearly outline your excellent verbal and written communication skills. Provide examples of how you've successfully engaged with customers and stakeholders in previous roles, as this is crucial for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the B2B Sales Coordinator role.
How to prepare for a job interview at Wightlink
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully managed customer relationships in the past. Highlight any instances where you went above and beyond to meet a customer's needs.
✨Demonstrate Organisational Skills
The job involves managing day-to-day operations and bookings, so it's crucial to illustrate your organisational abilities. Discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a relevant experience where you successfully handled multiple responsibilities.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding service disruptions or customer complaints. Think of scenarios where you had to think on your feet and how you resolved issues while maintaining customer satisfaction.
✨Research Wightlink and Its Values
Familiarise yourself with Wightlink's mission and values, particularly their commitment to customer service and environmental sustainability. This knowledge will help you align your answers with the company's goals and demonstrate your genuine interest in the role.
