Nationwide Building Society | Business Development Advisor

Intermediary Relationships is the support function for Intermediaries for both Nationwide and The Mortgage Works. Within this role, you’ll be part of our Dedicated Broker Support teams, provide telephone, webchat and email support to our Intermediaries and Business Development Managers on products, criteria and Pre-Application queries for both brands.

At Nationwide we openly put our 15 million members at the centre of every decision we make as a business. Every role, no matter what it’s doing, is member focused.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you\’ll spend at least two days per week, or if part time you\’ll spend 40% of your working time, based at our Bournemouth office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Business Development Adviser, you’ll be delivering excellent customer service by ensuring the needs of our intermediaries are met – and we’ll ensure you have full training to deliver such a legendary service.

No two days are the same and you will be the first point of contact for our intermediaries and Business Development Managers. They rely on us to provide accurate and relevant information to answer their queries and get it right first time. You’ll build relationships with our intermediaries and help them place business with the Society, enabling us to consistently exceed expectations. You will develop and maintain product, criteria, process, and system knowledge. You’ll also be committed to a continuous improvement culture and make suggestions to improve our processes on an on-going basis.

About you

As a minimum, you will have:

• A natural ability to speak with customers, being confident and enthusiastic in always delivering the best service
• Excellent communication and listening skills with the ability to explain back to customers, making it easy, quick and simple
• Experience of handling inbound queries from multiple customers
• The ability to problem solve and deal with several tasks and processes at any one time
• A good understanding of mortgages and a working knowledge of products and criteria
• Great skills in applications such as Outlook and Excel – and the ability to work across multiple systems
• An eye for detail and a focus on accuracy
• A positive attitude to work and be a flexible team player
• The ability to proactively manage your own time and organise your work effectively

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight – This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better – This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done – This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

What makes us different

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.