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- Tasks: Provide top-notch technical support for mobile devices and resolve customer queries.
- Company: Join a dynamic Service Delivery team focused on exceptional customer service.
- Benefits: Enjoy a competitive salary, 25 days holiday, and healthcare perks.
- Why this job: Be part of a collaborative environment that values teamwork and customer satisfaction.
- Qualifications: Experience in customer-facing technical support and familiarity with mobile device management tools required.
- Other info: This role is perfect for tech-savvy individuals looking to make an impact.
The predicted salary is between 24000 - 36000 £ per year.
A fantastic opportunity to join a dynamic Service Delivery team dedicated to providing exceptional technical support and customer service around mobile devices.
This position serves as the first point of contact for mobile device support queries and fault resolution. You will play a vital role in ensuring the smooth delivery of services, maintaining high standards of customer satisfaction, and supporting technical operations across the organisation.
Key Responsibilities- Respond to mobile device queries, logging and managing tickets via email or phone
- Diagnose and resolve issues, escalating where necessary and tracking through to resolution
- Place, configure, and dispatch new device orders
- Maintain accurate inventories and stock records
- Liaise with third-party service providers and internal teams
- Support the administration of mobile and network projects
- Experience in a customer-facing technical support role
- Familiarity with mobile device management tools such as Intune, SOTI, Workspace ONE, or Apple Business Manager
- Strong organisational skills and attention to detail
- Excellent communication and teamwork abilities
- Work in a collaborative and supportive environment
- Competitive salary
- 25 Days holiday + Bank holidays
- Healthcare and Medical
Technical Support Agent employer: Hewett Recruitment
Contact Detail:
Hewett Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Agent
✨Tip Number 1
Familiarise yourself with the mobile device management tools mentioned in the job description, like Intune or Apple Business Manager. Having hands-on experience or even just a solid understanding of these tools can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills for mobile devices. Be prepared to discuss common issues and their resolutions, as well as any experiences you've had in previous roles that demonstrate your problem-solving abilities.
✨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively interacted with customers in past roles. Being able to convey technical information clearly is crucial for a Technical Support Agent.
✨Tip Number 4
Research StudySmarter and our values before the interview. Understanding our mission and how we operate will help you align your answers with what we're looking for in a candidate, making you a more attractive applicant.
We think you need these skills to ace Technical Support Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Technical Support Agent position. Tailor your application to highlight relevant experience in customer-facing technical support roles.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience with mobile device management tools like Intune or SOTI. Provide specific examples of how you've successfully resolved technical issues or improved customer satisfaction in past roles.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and concise language, and consider including examples of teamwork or collaboration in your previous positions.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and well-organised to make a strong impression.
How to prepare for a job interview at Hewett Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of mobile device management tools like Intune or SOTI. Be prepared to discuss how you've used these tools in previous roles, as this will demonstrate your technical expertise and familiarity with the systems they'll expect you to work with.
✨Emphasise Customer Service Skills
Since this role is customer-facing, highlight your experience in providing excellent customer service. Share specific examples of how you've resolved customer issues in the past, focusing on your communication skills and ability to maintain a positive attitude under pressure.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific technical issues or customer queries. Practise answering scenario-based questions that relate to mobile device support, as this will help you demonstrate your problem-solving abilities and approach to fault resolution.
✨Demonstrate Teamwork and Collaboration
This position requires liaising with various teams and third-party providers. Be ready to discuss your experience working in a team environment, highlighting any collaborative projects you've been part of and how you contributed to achieving common goals.
