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- Tasks: Run skill games and provide top-notch customer service in a fun theme park setting.
- Company: HB Leisure is a global leader in skilled games, operating in 29 countries and over 150 attractions.
- Benefits: Enjoy competitive pay, flexible hours, bonuses, discounts, and access to wellbeing resources.
- Why this job: Join a vibrant team, develop valuable skills, and travel the world while having fun!
- Qualifications: Great communication skills, positive attitude, reliable, and available on weekdays and weekends.
- Other info: Opportunities for winter work and travel to amazing locations like Asia and the USA.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Assistant (Games) role at HB Leisure Ltd.
Join the Magic at Winter Wonderland Hyde Park!
Are you ready to be part of London’s most iconic festive experience? HB Leisure is bringing the thrill of skilled games to the heart of Winter Wonderland Hyde Park, and we’re looking for enthusiastic, energetic individuals to join our team as Customer Service Assistants.
Location: Hyde Park, London
Dates: 13th November 2025 – 1st January 2026
Full Time & Part Time Positions Available
As a Customer Service Assistant, you will:
- Operate and manage a skilled games kiosk in a high-energy, festive environment
- Engage with guests of all ages, ensuring a fun and memorable experience
- Maintain a warm and welcoming atmosphere throughout the event
- Handle transactions and prize distribution with confidence and cheer
What we’re looking for:
- Outgoing, customer-focused individuals with a flair for entertainment
- A passion for hospitality and creating joyful moments
- Ability to thrive in a fast-paced, outdoor winter setting
- Ability to handle both cash and card transactions
- Clear communication skills
What’s in it for you:
- Exciting Winter Placement Opportunity at one of London’s most visited seasonal attractions
- Competitive rates of pay
- Daily bonus opportunities
- Exclusive access to retail discounts and wellbeing resources via our Employee Benefits Platform
- Full training provided — no prior experience needed
- Opportunities for future placements across HB Leisure’s global sites, including USA, Europe, Dubai, Saudi Arabia, Australia and more
Don’t miss your chance to be part of the festive magic. Apply now and make this winter unforgettable!
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Consumer Services
Note: This description focuses on the Customer Service Assistant role at HB Leisure Ltd for Winter Wonderland Hyde Park and provides the key responsibilities, qualifications, and benefits. End of description.
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Customer Service Assistant (Games) employer: HB Leisure Ltd.
Contact Detail:
HB Leisure Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Games)
✨Tip Number 1
Familiarise yourself with the games and attractions offered by HB Leisure. Understanding the products you’ll be working with will not only help you engage with customers but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Showcase your customer service skills in your interactions. Whether it's through networking or during the application process, highlight any previous experience where you've successfully engaged with customers, as this is crucial for a Customer Service Assistant.
✨Tip Number 3
Be prepared to discuss your availability. Since the role requires flexibility on weekdays and weekends, having a clear idea of your schedule will show that you are reliable and ready to meet the company's needs.
✨Tip Number 4
Research the company culture at HB Leisure. Understanding their values and how they operate can help you align your responses during interviews, making you a more attractive candidate who fits well within their team.
We think you need these skills to ace Customer Service Assistant (Games)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that involved communication skills. Emphasise your outgoing personality and ability to work in a fun environment, as these are key traits for the Customer Service Assistant role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at HB Leisure and how your skills align with their values, particularly in delivering excellent customer service.
Showcase Availability: Clearly state your availability in your application. Since the role requires good availability on weekdays and weekends, make it easy for them to see when you can work.
Highlight Relevant Skills: In your application, emphasise skills that are directly related to the job description, such as communication, reliability, and a strong work ethic. Use examples from past experiences to demonstrate these skills effectively.
How to prepare for a job interview at HB Leisure Ltd.
✨Show Your Enthusiasm for Games
Make sure to express your passion for games and customer service during the interview. Share any relevant experiences or stories that highlight your love for gaming and how it translates into providing excellent service.
✨Demonstrate Communication Skills
As a Customer Service Assistant, strong communication is key. Practice clear and friendly responses to common interview questions, and be prepared to showcase how you can engage with guests in a fun and approachable manner.
✨Highlight Your Flexibility
Since the role requires availability on weekdays, weekends, and bank holidays, emphasise your flexibility in working hours. Be honest about your schedule and show that you're willing to adapt to meet the needs of the team.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from past experiences where you successfully resolved issues or provided exceptional service to customers.
