Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead AV installations and provide expert support for high-profile clients.
- Company: Join a dynamic team delivering cutting-edge AV solutions across various industries.
- Benefits: Enjoy competitive pay, flexible working hours, and opportunities for professional growth.
- Why this job: Be at the forefront of AV technology while mentoring the next generation of engineers.
- Qualifications: 5+ years in AV installation and support; strong problem-solving skills required.
- Other info: Willingness to travel and work on-site is essential.
The predicted salary is between 43200 - 72000 £ per year.
We are looking for a highly experienced Lead AV Install & Support Engineer to take technical ownership of the installation, configuration, and ongoing support of AV systems across a range of high-profile client environments. This is a senior-level, hands-on role focused on delivering robust AV solutions and resolving complex support issues efficiently and effectively.
As the technical lead, you will be responsible for overseeing AV installations from inception to completion. You will act as a technical escalation point for AV support and mentoring junior engineers, ensuring that all systems are installed, configured, and supported to the highest standards. The role combines project delivery, technical leadership, and ongoing client support.
Installation & Project Delivery- Lead the installation of AV solutions.
- Interpret and work from technical drawings and schematics.
- Rack-build, cable-manage and commission systems to a professional standard.
- Configure and test AV systems, ensuring functionality aligns with specifications.
- Provide expert-level 2nd & 3rd line support for AV systems, diagnosing and resolving complex technical issues.
- Take ownership of escalated incidents and service requests, ensuring a timely and complete resolution.
- Identify root causes and implement permanent fixes to avoid repeat issues.
- Maintain up-to-date technical documentation and service records.
- Liaise with clients, consultants, and stakeholders to ensure expectations are met or exceeded.
- Provide technical guidance and clear communication on customer site and remotely.
- At least 5 years’ experience in a similar role.
- Proven experience in AV installation and support, including leading on-site delivery.
- Excellent problem-solving skills and ability to work under pressure.
- Valid driving licence and willingness to travel across client sites.
- Control & Signal Management: Extron, Crestron, AMX, Kramer, Atlona
- Video Conferencing & Collaboration: Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, Poly / Polycom, Barco ClickShare
- Audio Systems: QSC (Q-SYS), Shure, Sennheiser, Dante
- Displays & Projection: Samsung, LG, Sony, NEC, SMART Technologies.
- AV over IP & Streaming: Crestron NVX, Extron NAV, Kramer KDS, SDVoE, NDI, RTSP, RTMP, H.264/H.265
- Room Booking & Environmental Control: Crestron Scheduling, Extron Room Manager, Evoko, Condeco, Lutron, KNX.
- CTS or vendor-specific certifications (e.g. Extron Certified, Crestron QSC).
- AV design capabilities including CAD.
- Strong business stakeholder management.
- Professional and positive, with good customer-facing practices.
- Analytical and diligent, with attention to detail.
- Resilient: The ability to cope successfully under pressure and with shifting priorities.
- Articulate, transparent, with excellent communication skills in both written and spoken English.
- Effective collaborator and communicator at all levels, who uses their initiative and shares skills.
- Proactive, self-motivated, self-sufficient, enthusiastic team player.
- Achieve results and targets – “Can do attitude” with initiative and drive.
- Ability to work out of hours on time sensitive projects.
Contact Detail:
RiskPod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead AV Install & Support Engineer
✨Tip Number 1
Familiarise yourself with the specific AV technologies mentioned in the job description, such as Extron, Crestron, and QSC. Having hands-on experience or knowledge about these systems will give you an edge during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of complex technical issues you've resolved in previous roles. Be ready to discuss these scenarios in detail, as they demonstrate your capability to handle the responsibilities of this position.
✨Tip Number 3
Network with professionals in the AV industry, especially those who have experience with high-profile installations. Engaging with peers can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience in mentoring junior engineers and leading projects. Highlighting your leadership skills will be crucial, as this role involves overseeing installations and providing technical guidance.
We think you need these skills to ace Lead AV Install & Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV installation and support. Emphasise your technical skills with specific technologies mentioned in the job description, such as Extron, Crestron, and video conferencing systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership experience and problem-solving abilities. Mention specific projects where you led installations or resolved complex issues, demonstrating your fit for the role.
Highlight Certifications: If you have any relevant certifications like CTS or vendor-specific qualifications, make sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Client Interaction Skills: In your application, provide examples of how you've successfully managed client relationships and communicated technical information clearly. This is crucial for the role, so make it stand out.
How to prepare for a job interview at RiskPod
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with AV systems in detail. Highlight specific projects where you led installations or resolved complex issues, and be ready to explain the technologies you've worked with, such as Extron or Crestron.
✨Demonstrate Problem-Solving Skills
Expect to face scenario-based questions that assess your problem-solving abilities. Share examples of challenging situations you've encountered in previous roles and how you successfully navigated them, focusing on your analytical approach.
✨Communicate Clearly and Effectively
Since client interaction is key, practice articulating technical concepts in a way that's easy for non-technical stakeholders to understand. This will showcase your ability to bridge the gap between technical and non-technical audiences.
✨Prepare for Leadership Questions
As a lead engineer, you'll need to demonstrate your leadership skills. Be ready to discuss how you've mentored junior engineers, managed projects, and ensured high standards in installations. Highlight your collaborative approach and ability to motivate a team.
