Dispatch Officer

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Based in South Belfast, our client operates in the construction sector and is currently seeking a Dispatch Officer to join their Transport team.

This is a customer focussed role – the successful Dispatch Officer will liaise with customers, transport, sales and operations personnel to ensure efficient dispatch of goods to customers.

Responsibilities:

• Carry out all despatch duties in an efficient and effective manner. Ensure correct business procedures are strictly adhered to
• Deal with customers in a helpful and courteous manner whilst maintaining high levels of professionalism at all times
• Schedule deliveries to maximise efficiency of loads
• Review allocation of loads to ensure planned as per customer schedule
• Coordinating customer deliveries with the relevant customer and Internal Sales
• Keep the dispatch office tidy and secure
• Record and pass on customer sales enquiries to the appropriate department
• Record customers complaints and pass on to relevant manager to deal with effectively
• Be proactive in seeking service improvement opportunities

Criteria:

• Previous dispatch / logistics experience OR strong administrative experience with a willingness to learn
• Proficient in MS Office with a good working knowledge of MS Excel and Word
• Valid driving licence.

Salary on offer is in the region of £25k depending upon experience. The role comes with an excellent benefits package including life insurance, healthcare cash scheme and pension.

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