Field Collections Agent

Overview

Join to apply for the Field Collections Agent role at Midland Credit Management, an Encore Capital Group Company.

Location: Within a 90-minute travel radius of your home (applicants must reside within Colwyn Bay)

Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus. As a guide, our current Field team earn monthly bonuses from £200-£400

Earnings Potential: Up to £35,765 per year (inclusive of car allowance)

Hours: Flexible, 40 hours per week (including peak shifts)

No Warrant Work Involved

Do You

• Hold a full UK driving licence and have access to a vehicle?
• Prefer working independently, outdoors, and engaging with people face-to-face?
• Value flexibility and autonomy in your schedule?

If that sounds like you — Orbit Credit Services has an excellent opportunity waiting.

About The Role

As a Field Collections Agent, you\’ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.

Your Key Responsibilities

• Visit customers to resolve outstanding arrears and discuss payment options
• Handle accounts for both regulated and non-regulated clients. This will include reconnection visits
• Accept payments, set up repayment plans, and re-engage customers with client services
• Educate customers about the potential consequences of non-payment
• Use an Orbit-supplied iPad to update account outcomes in real time

Candidates who have previously been successful in this role have come from a background in Sales, Military or Police.

Working Hours

We Offer a 40-hour Workweek with a supportive approach to work-life balance. Your visits will be scheduled within the following operating window:

• Monday–Friday visiting times can be between 8am–8pm
• 10 Prime Hours required (Monday to Friday Prime Hours are 4pm–8pm & Saturday Prime Hours are 9am–1pm)

Benefits

• 31 days holiday (incl. bank holidays + December shutdown)
• Fuel card for business use
• Referral Bonus Scheme
• Uncapped monthly bonuses (£200–£400 typical)
• Comprehensive 5-week induction programme
• Ongoing training and professional development
• Access to Medicash and Employee Assistance Programme

Requirements

• Clear criminal record
• No CCJs, IVAs, or bankruptcies in the last 6 years
• Full driving licence (max 6 points), own car, and will require business insurance
• Tech-savvy and comfortable working independently

Job Type: Full-time

Pay: £27,965.00 – £35,765.00 per year

Job Ref: CCAFLD

Seniority level: Not Applicable

Employment type: Full-time

Job function: Accounting/Auditing and Finance

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