Technical Systems Engineer/Developer

Cisco’s Workforce Productivity Applications (WPA) team operates under the Digital Workplace (DW) organization and delivers best in class productivity solutions by integrating cloud applications and services to provide Cisco employees with a delightful digital workplace experience. We strive to enhance the employee experience by delivering the right mix of productivity solutions that make employees happy, simplify their experience, reduce the number of tools to choose from, and enable people to work seamlessly in a hybrid world.

The Email@Cisco team, as part WPA, has an opening for an Email Technical Systems Engineer/Developer to join our dedicated world-wide team. In line with WPA and DW's overarching objectives, we aim to reduce employee friction by 50% and integrate AI into 50% of our operations. We plan to achieve this by enhancing self-service capabilities, eliminating manual tasks, and minimizing support cases and operational overhead.

You will work with a remote, worldwide multi-functional team of design, operations and support engineers determined to provide the highest level of systems design and support. You will collaborate with the Email@Cisco Leader and liaise closely with the Email@Cisco lead architect and Product Owner in addition to Workforce Productivity Application leadership.

You will play a vital role implementing email-based applications, systems and services in the area of automation, AI and self-service. You will establish connections and partnerships with other collaborative support groups across Cisco, to find ways to support and sustain Cisco employees. You will be collaborating closely with key partners including application owners, IT leadership, alliances, and Cisco product managers.

• Design and develop the next generation of Email@Cisco self-service capabilities, portals and systems to streamline employee tasks and reduce friction.
• Integrate AI capabilities to provide intelligent assistance and automation.
• Implement standard processes for user experience (UX) and user interface (UI) design.
• Ensure the service is scalable, secure, and reliable.
• Build automation into our engineering and operational processes to drive efficiency.
• Work in an Agile environment practicing industry standard processes and tooling which includes participation in team sprints, retrospective meetings, and key customer discussions.
• Work closely with partners across Cisco IT and Cisco Business Units for ongoing implementation of email-based applications, systems and services in the area of automation, AI and self-service.

This will include:

• Understanding and analyzing business procedures, processes and policies and finding opportunities for improvement.
• Collecting, analyzing, and summarizing operating and engineering trends.
• Partnering with internal operational, architectural and security teams to understand inter dependencies.
• Partner with the Email@Cisco engineering and operations teams and conduct analysis to understand opportunities for optimization of the email service.
• Liaise with internal support organizations identify areas of improvement for the Email@Cisco service pertaining to self-service, automation and AI.
• Develop and maintain comprehensive documentation and presentations for the service, system configurations, policies, and procedures.
• Performing technical analysis and writing technical documents and presentations.
• Refine operational documentation as changes in the environment are implemented.
• Present recommendations for optimization with leadership based upon industry, architectural and operational analysis.
• Maintain a safe and healthy work environment by following and enforcing standards and procedures and aligning with legal regulations.

An experienced IT engineer with a strong development background and email-based technology approach. You will have a proven track record in designing and developing front-end and backend systems, in particular front-end UI’s and corresponding back-end orchestration components and the ability to make good design decisions.

• Knowledge of Linux-based scripting languages including Bash/Shell scripting and knowledge of Microsoft PowerShell.
• Knowledge and experience of full stack application servers and development with Email, Web, Database.
• Knowledge of ServiceNow orchestration, automation, integrations, workflows, backend database and APIs.

• Experience with DevOps build tools such as Jenkins, Puppet, Chef, Spinnaker, and Ansible and experience with Git version control systems.
• Knowledge of database technology such as MongoDB database administration and programming experience (PyMongo driver), in addition to Oracle and MS SQL.
• Lead and resolve complex software issues and integrate new applications via REST/JDBC protocols and familiarity with multiple authentication mechanisms.
• Proven ability to conduct thorough technical analysis on a range of simple to complex issues, and effectively communicate findings through detailed documentation and presentations.
• A strong familiarity with email messaging systems, services, and applications is preferred, particularly Postfix/Sendmail, Microsoft Exchange and Outlook.
• Proficiency in data visualization tools and applications, such as Microsoft Excel and PowerBI, to create insightful dashboards, reports, and presentations for data-driven storytelling.
• Knowledge of Microsoft Power Platform.
• Knowledge of Microsoft 365 platform.
• Knowledge of Aisera an advantage.
• Familiarity with mobile platforms such as iOS and Android.
• Effective communication skills for interacting with clients through chat, email, and phone.
• Demonstrated ability to lead through influence in highly matrixed organizations.
• Experience with the Linux Operating System and a solid understanding of Linux system administration, principles & shell scripting.
• Solid analytical and problem-solving abilities and adept at conducting research, testing configurations, solving problems, and possessing strong analytical and troubleshooting skills.
• Experience of working in an Agile setting, with Jira experience being an added advantage.
• Experience with desktop operating systems, including Windows and Mac.
• Capable of creating and delivering presentations at a management or executive level.
• Familiar with Networking technologies and concepts.

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

About the company: Cisco Systems, Inc. is an American multinational technology conglomerate headquartered in San Jose, California, in the center of Silicon Valley.