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- Tasks: Support the digital switchover for Careline services and enhance accessibility.
- Company: Join Stroud District Council's innovative Community Services Team focused on modernising community support.
- Benefits: Enjoy flexible working, a great pension scheme, and a strong employee wellbeing offer.
- Why this job: Be part of a dedicated team making a real impact in the community while developing your skills.
- Qualifications: Attention to detail, excellent communication skills, and a passion for customer service are essential.
- Other info: This is a temporary role for up to 6 months with opportunities for personal growth.
The predicted salary is between 16626 - 18996 £ per year.
This is an exciting time to join Stroud District Council’s Community Services Team as we take bold steps to modernise our services and deliver them in a more connected, community-focused way. From upgrading our analogue Careline equipment to a new digital solution, to embedding asset-based community development across our work, we’re committed to helping people live safer, healthier, and more independent lives.
As a Community Support Officer (Careline Digital Switchover), you’ll play a vital role in supporting the delivery of our careline digital service switchover. You’ll work closely with internal teams and residents to:
- Implement the digital switchover for our Careline service.
- Review and improve processes and procedures to enhance service accessibility.
- Maintain and update customer databases.
You’ll be part of a small, dedicated team that values innovation, collaboration, and community impact.
You’ll have experience of working in an environment that requires attention to detail, excellent communication skills and will be passionate and enthusiastic about delivering exceptional customer service whilst working under pressure. You’ll have a sound knowledge and experience of:
- Careline products and services
- You will be highly motivated and community focused.
- You’ll be able to use your own initiative to solve problems.
Please note this is a temporary contract up to 6 months. In exchange for your expertise, experience and enthusiasm we provide a fantastic, sector-leading range of staff benefits.
It is important that our staff reflect the diversity of our community, and we therefore welcome and encourage applications from people of all genders and sexual orientation, those from Black, Asian and other minority ethnic backgrounds, and people with disabilities. Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies.
Stroud District has an energy unlike any other place. To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website: Stroud District – The Natural Place.
Salary: GBP 27,711 pro rata, per annum
Package: Excellent pension scheme, Flexi Working Scheme, Hybrid working approach, Employee Wellbeing Offer.
Contractual hours: 26
Basis: Temporary
Contact Detail:
Stroud District Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Officer (Careline Digital Switchover) - Ebley Mill - Stroud
✨Tip Number 1
Familiarise yourself with Careline products and services. Understanding the specifics of what you’ll be working with will not only boost your confidence but also allow you to engage more effectively during interviews.
✨Tip Number 2
Reach out to current or former employees of Stroud District Council via LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss your experience in customer service and problem-solving. Think of specific examples where you’ve successfully navigated challenges, as this role requires a strong focus on community support.
✨Tip Number 4
Show your enthusiasm for community-focused work. Be ready to articulate why you’re passionate about helping others and how you can contribute to the digital switchover in a meaningful way.
We think you need these skills to ace Community Support Officer (Careline Digital Switchover) - Ebley Mill - Stroud
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Community Support Officer position. Tailor your application to highlight how your skills and experiences align with the role.
Highlight Relevant Experience: Emphasise any previous experience you have in customer service, community support, or working with Careline products. Use specific examples to demonstrate your attention to detail and problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community service and your enthusiasm for the digital switchover project. Make sure to convey your motivation and how you can contribute to the team’s goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Stroud District Council
✨Know Your Careline Products
Familiarise yourself with the Careline products and services before the interview. Understanding how they work and their benefits will show your enthusiasm and readiness to contribute to the digital switchover.
✨Demonstrate Communication Skills
Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your ability to maintain excellent customer service, which is crucial for this position.
✨Showcase Problem-Solving Abilities
Think of specific instances where you've used your initiative to solve problems. Be ready to discuss these examples, as the role requires someone who can adapt and find solutions independently.
✨Emphasise Community Focus
Express your passion for community service and how you can contribute to making a positive impact. Share any relevant experiences that demonstrate your commitment to helping others and improving community well-being.
