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For Companies At a Glance
- Tasks: Deliver exceptional customer service and maintain store standards.
- Company: Join WHSmith, a growing brand in airports and beyond, offering the latest tech accessories.
- Benefits: Enjoy employee discounts, paid leave, and support for your wellbeing.
- Why this job: Be part of a dynamic team that values customer experience and personal growth.
- Qualifications: Passion for customer service and ability to work independently or in a team.
- Other info: Flexible hours between 4am and 10pm; airport pass requirements apply.
The predicted salary is between 24000 - 36000 £ per year.
As a Sales Assistant you’ll provide exceptional customer service and work independently or as part of a team to deliver our fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.
Airport Requirements:
- 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
- Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
- Photographic ID i.e. passport or UK Driving Licence
- Availability between 4am and 10pm daily
What being a Sales Assistant is all about:
- Delivering an exceptional customer service to all our customers.
- Carrying out stock replenishment, ensuring all areas of the store remain tidy and inviting for our customers to shop.
- Meeting high standards of display and visual merchandising helping customers find what they’re looking for easily.
- Being part of a team and supporting colleagues.
What our Stores would love to see:
- A passion for customers having an exceptional experience in store.
- Confident in communicating within the team.
- Motivated to achieve fantastic results and standards.
- Adaptable to meet company requirements and goals.
How we reward our teams:
We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster. Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.
About us:
WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!
WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.
Inmotion Sales Assistant employer: WHSmith
Contact Detail:
WHSmith Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inmotion Sales Assistant
✨Tip Number 1
Familiarise yourself with WHSmith's InMotion brand and its product offerings. Understanding the latest tech accessories and how they enhance customer journeys will help you engage with customers more effectively during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Be ready to discuss specific situations where you went above and beyond to meet customer needs.
✨Tip Number 3
Highlight your ability to work both independently and as part of a team. Think of instances where you've successfully collaborated with colleagues or taken initiative on your own, as this aligns with the role's requirements.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially since the role requires working between 4am and 10pm. Showing that you're adaptable and willing to meet the company's scheduling needs can set you apart from other candidates.
We think you need these skills to ace Inmotion Sales Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what WHSmith is looking for in a Sales Assistant. Highlight key responsibilities and required skills, such as customer service and teamwork.
Tailor Your CV: Make sure your CV reflects your relevant experience and skills that align with the role. Emphasise any previous customer service roles or experiences that demonstrate your ability to work independently and as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention specific examples from your past experiences that illustrate your ability to meet high standards and adapt to different situations.
Prepare for References: Since the role requires 5 years of continuous references, gather your employment or education references ahead of time. Ensure there are no gaps in your history and that your referees are prepared to provide positive feedback about your work ethic and character.
How to prepare for a job interview at WHSmith
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to help a customer, as this aligns perfectly with what WHSmith values in their Sales Assistants.
✨Demonstrate Teamwork Skills
Since the role involves working both independently and as part of a team, be prepared to discuss how you collaborate with others. Highlight any previous experiences where you supported colleagues or contributed to a team goal.
✨Be Ready for Questions on Adaptability
WHSmith looks for candidates who can adapt to changing situations. Think of instances where you had to adjust your approach or work under pressure, and be ready to share these during the interview.
✨Understand the Brand and Its Values
Familiarise yourself with WHSmith and its InMotion brand. Knowing their mission to enhance customers' journeys will help you answer questions more effectively and show that you're genuinely interested in being part of their team.
