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- Tasks: Lead the team to ensure an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch, a global leader in lifestyle retail with a focus on quality and comfort.
- Benefits: Enjoy flexible schedules, competitive pay, and a generous merchandise discount.
- Why this job: Be part of a vibrant team that celebrates individuality and promotes personal growth.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Expect to work at least 16 hours weekly, including weekends and holidays.
The predicted salary is between 21600 - 36000 £ per year.
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
- Education- High School Diploma/ G.E.D. equivalent preferred
- Retail Experience- At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience- No supervisory/ management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Promoting Diversity & Inclusion
- Work Ethic
- Omni Channel Services
Additional Information
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.
Hollister Key Lead, Arndale employer: Abercrombie and Fitch Co.
Contact Detail:
Abercrombie and Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister Key Lead, Arndale
✨Tip Number 1
Familiarise yourself with Abercrombie & Fitch's brand values and product offerings. Understanding their commitment to quality and customer experience will help you align your responses during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've enhanced customer experiences in previous roles. Highlighting your ability to multitask and manage stress effectively will resonate well with the responsibilities of a Key Lead.
✨Tip Number 3
Network with current or former employees of Abercrombie & Fitch, especially those in leadership roles. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Prepare to discuss your approach to team leadership and coaching. As a Key Lead, you'll be guiding Brand Reps and Stock Associates, so demonstrating your interpersonal skills and ability to motivate others will be crucial during interviews.
We think you need these skills to ace Hollister Key Lead, Arndale
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Key Lead position. Understand the responsibilities and qualifications required, and think about how your experience aligns with these.
Tailor Your CV: Customise your CV to highlight relevant retail experience, especially any roles where you demonstrated leadership or customer service skills. Use keywords from the job description to make your application stand out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Abercrombie & Fitch Co.'s values. Mention specific experiences that demonstrate your ability to enhance customer experience and lead a team.
Showcase Your Availability: In your application, clearly state your availability, especially for weekends and holidays, as this is a requirement for the role. This shows your commitment and willingness to meet the company's needs.
How to prepare for a job interview at Abercrombie and Fitch Co.
✨Showcase Your Retail Experience
Make sure to highlight your previous retail experience during the interview. Discuss specific situations where you provided excellent customer service or contributed to team success, as this role requires a strong focus on customer experience.
✨Demonstrate Leadership Potential
Even though supervisory experience isn't required, it's important to show that you can lead and motivate others. Share examples of how you've taken initiative in past roles or helped colleagues improve their performance.
✨Know the Brand Inside Out
Familiarise yourself with Abercrombie & Fitch's brands and their target audiences. Understanding the company's values and product offerings will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Situational Questions
Expect to be asked situational questions that assess your problem-solving skills and ability to handle stress. Think of scenarios where you successfully managed multiple tasks or resolved customer complaints, and be ready to discuss them.
