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- Tasks: Be the go-to person for partner inquiries and problem-solving.
- Company: Join The Pallet Network, a leader in logistics with a focus on employee growth.
- Benefits: Enjoy perks like annual leave, wellness support, and retail discounts.
- Why this job: Gain valuable experience in customer service while working in a supportive team environment.
- Qualifications: Intermediate Microsoft Office skills and strong communication abilities are essential.
- Other info: We celebrate diversity and offer opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
As a Partner Account Coordinator, you will support the Customer Services and Network Services departments, delivering a high level of customer service to partners, customers of partners, and internal stakeholders. You will need to be approachable, able to think on your feet, and solve problems daily.
What will you be doing?
- First point of contact for Partner Account and Network Services related inquiries
- Problem solving for partners, customers, and internal departments
- Meeting customer and client expectations and SLAs
- Collating accurate information for KPI reports and internal business reporting
- Providing accurate data in a timely manner for internal and external stakeholders
- Maintaining a high level of customer/partner focus
- Working closely with internal departments to ensure optimal customer service
- Managing partner agreements in the line manager's absence
- Assisting with event coordination in the line manager's absence
- Monitoring partner and operations queries to ensure appropriate and timely solutions, providing guidance as needed
- Generating invoices for specific accounts or events as required
- Distributing all partner communication bulletins
- Coordinating track and trace systems where required
- Actioning generic TPN emails to distribute inquiries effectively
Qualifications
- Intermediate Microsoft Office skills including Excel, Word, and Outlook
- Ability to prioritize tasks effectively to meet deadlines
- Calm and methodical approach under pressure
- High attention to detail and accuracy
- Professional and courteous approach
- Strong verbal and written communication skills
- Excellent problem-solving skills with a desire to share best practices
- Strong teamwork approach
Additional Information
We are committed to making The Pallet Network (TPN) a great place to work. We value diversity and inclusion, employee development, and recognizing success. Our programs are open to all employees, offering opportunities for growth within logistics. Our benefits include:
- Annual Leave
- Pension scheme with 5% employee and 3% employer contributions
- Life Assurance – 2x your annual salary
- Wellness support via our Employee Assistance Programme
- Eye Care Vouchers
- Reward & Recognition programs
- Discounts on retail through our benefit platform
If you meet the requirements and are looking for your next career opportunity, please apply now and join our #WinningTeam!
Partner Account Coordinator employer: The Pallet Network
Contact Detail:
The Pallet Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Account Coordinator
✨Tip Number 1
Familiarise yourself with the logistics industry and the specific services offered by The Pallet Network. Understanding their operations will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common scenarios you might face as a Partner Account Coordinator. Think about how you would handle partner inquiries or operational issues, as showcasing your ability to think on your feet can set you apart.
✨Tip Number 3
Network with current or former employees of The Pallet Network on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Prepare examples of how you've successfully collaborated with teams in previous roles. Highlighting your teamwork approach will resonate well, as the job requires working closely with various internal departments to ensure optimal customer service.
We think you need these skills to ace Partner Account Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Partner Account Coordinator position. Understand the key responsibilities and qualifications required, such as problem-solving skills and proficiency in Microsoft Office.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your customer service experience, attention to detail, and any previous roles that involved teamwork or problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer inquiries or solved problems in past positions, demonstrating your suitability for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The Pallet Network
✨Showcase Your Problem-Solving Skills
As a Partner Account Coordinator, you'll be solving problems daily. Prepare examples of past situations where you successfully resolved issues for customers or partners. This will demonstrate your ability to think on your feet and handle challenges effectively.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are crucial for this role. During the interview, practice articulating your thoughts clearly and concisely. Consider discussing how you've communicated with various stakeholders in previous roles.
✨Demonstrate Attention to Detail
With responsibilities like collating accurate information for KPI reports, attention to detail is key. Bring up specific instances where your meticulous nature led to successful outcomes, ensuring you convey your commitment to accuracy.
✨Emphasise Teamwork and Collaboration
This role requires working closely with internal departments. Be ready to discuss your experiences in team settings, highlighting how you contributed to group success and maintained a high level of customer focus while collaborating with others.
