User Experience Specialist - Temporary (up to 12 months)

This is an exciting opportunity to contribute to the RNLI’s Digital team as a User Experience Specialist on a temporary contract of up to 12 months. As part of a dynamic team, you’ll help to create user focused and evidence based digital experiences across multiple channels that delight users and exceed business objectives.

Some of the benefits:

• Salary: £41,242 to £48,520 (dependent on experience)
• 26 days’ annual leave plus Bank Holidays
• Outstanding pension scheme (contributions of up to 16% of basic salary)
• Life assurance
• Health and dental cash plan option

As a User Experience Specialist, you’ll be responsible for all aspects of user experience across the RNLI such as arranging, supporting and leading user research with workshops, user interviews and usability testing. This will include:

• Using your skills to interpret and analyse findings from the research to understand clear meaningful patterns and present actionable insights to internal and external stakeholders that will help make our solutions easier to use and more intuitive.
• Being involved in developing new navigation models and site structures and validating them through tools such as cardsorting and tree test surveys.
• Evaluating and conducting reviews of existing products for usefulness, usability, visual design, content and branding to create value for the RNLI and improve the user experience.
• Helping to identify new research techniques and find ways to constantly improve processes, templates and guidelines for the user centred design process.
• Supporting on the RNLI User Experience strategy and be an ambassador for user experience across the organisation by sharing your knowledge with the wider RNLI and helping teams to incorporate users into their projects.

To be our User Experience Specialist, you'll need significant and relevant experience of user centric design with the majority in industry/agency rather than academia, with a portfolio of case studies demonstrating the design of great user experiences for products and services working with large and complex organisations, communicating across all relevant levels and ensuring all primary stakeholders are aware of the benefits of UX. We look for:

• Proven experience with a variety of qualitative and quantitative user research methods (e.g. usability testing, ethnographic research, participatory design, co-creation, field testing etc.)
• Experience creating prototypes using tools such as Figma, Axure etc.
• Experience with a variety of design tools such as personas, customer journey maps, user flows, wireframes, prototypes
• Experience in service design methodologies would be desirable
• Experience in delivery of an ERP or a commercial off the shelf system via a UCD approach would be beneficial

This role would be suitable for someone who is user focused and is flexible enough to work solo or as part of a team. Is skilled at getting people to 'open-up' and has great listening, analysis and problem-solving skills. Enjoys researching and presenting findings and concepts, is keen to continually develop their UX skills and is proactive in sharing new skills and findings with the wider team.

The RNLI is committed to safeguarding; protecting a person’s health, wellbeing, and human rights, enabling them to live free from harm, abuse, and neglect. We expect all employees and volunteers to share this commitment and have a zero-tolerance approach. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role.

Our staff and volunteers have been saving lives at sea without prejudice for 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.