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- Tasks: Coordinate and support health protection activities across North Wales, responding to queries and managing communications.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales, dedicated to improving community health.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team making a real impact on public health and wellbeing in your community.
- Qualifications: NVQ Level 3 in Business Administration or equivalent experience required; strong communication skills essential.
- Other info: Welsh speakers are encouraged to apply; flexible working options available.
The predicted salary is between 30000 - 42000 £ per year.
An exciting opportunity has arisen for a Band 4 Hub Coordinator within the Health Protection Service (HPS). The Health Protection Service works in partnership to respond to health protection measures and threats as required. The post holder will work from their designated work base or as part of an agile, patient-facing outreach team at any location within North Wales. The Health Protection Team works alongside other agencies such as Public Health Wales to protect and improve health and wellbeing and reduce health inequalities for the people of North Wales.
Working as part of the Health Protection Service, the post holder will provide high-level coordination and administration support across the North Wales Region. The post holder will work independently using all available clinical systems, dashboards, and other information sources in order to respond to queries accurately and in a timely manner.
Main duties of the job:
- As the first point of contact for the Health Protection Service Hub by telephone, e-mail, and correspondence.
- Providing advice on a wide range of matters related to the Health Protection Service, resolving them or referring them to the most appropriate person during periods when they are absent from the office.
- Provide a comprehensive and prompt level of support to the hub through the processing of queries received.
- Responsible for ensuring the efficient and effective housekeeping of the Hub e-mail inbox, live phone line, and answerphone system in accordance with procedure.
- Maintaining an accurate and detailed log of all correspondence received, and actions taken to provide an auditable record of communication.
- The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Detailed Job Description And Main Responsibilities:
- Undertake Infectious Disease tracing activity utilising agreed systems and following national/local guidance.
- Work confidently, and communicate effectively with other members of the Health Protection team and the Betsi Cadwaladr University Health Board, and other third-party organisations.
- Identify and escalate issues promptly, and make suggestions on system improvements.
- Schedule and arrange meetings including the compilation of agenda and the taking and transcribing of formal minutes.
- Provide Senior Secretarial support to the Health Protection Service including diary management, arranging and rearranging meetings.
- Monitor the Microsoft Outlook generic email inbox flagging up urgent issues and replying on behalf of when able/necessary.
- Responsible for supporting the Health Protection Service Manager with collating and evaluating required data sets on a weekly basis.
- Deal with confidential and sensitive documents/issues, maintaining the strictest confidentiality and discretion at all times.
- Responsible for the coordination of accurate Health Protection staff as required by the service.
- File and manage all reports and correspondence ensuring that all documents are retained as per legal schedules/BCU policies.
- Responsible for the ordering of all office requirements, goods, and services via the Oracle system.
- Work with other members of the administrative team to provide support to senior officers of the Betsi Cadwaladr University Health Board as part of the Health Protection Services.
- Provide cover for team members in their absence.
- Develop and control administrative systems to assist with the management of the departmental workload and responsibilities providing a wide range of support.
- Prepare papers and reports using the Microsoft Office package.
- Monitor and review items pending further action, and chase information and actions to compile into a report.
- Undertake such other duties as may be required from time to time, commensurate with the title of the post.
Person specification:
Qualifications And Knowledge- Essential criteria: Stage 3 / NVQ 3 Qualification in Business Administration or equivalent experience.
- Desirable criteria: NVQ Stage 3 or equivalent in Administration.
- Essential criteria: Experience at a high level of providing a comprehensive administrative/PA service.
- Desirable criteria: Previous experience of working as Administrator.
- Essential criteria: Excellent communication skills.
- Desirable criteria: Ability to speak Welsh.
As detailed in the Person Specification.
Hub Coordinator employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hub Coordinator
✨Tip Number 1
Familiarise yourself with the Health Protection Service and its role within North Wales. Understanding their mission and current initiatives will help you demonstrate your enthusiasm and alignment with their goals during any discussions.
✨Tip Number 2
Network with current or former employees of the Health Protection Service. They can provide valuable insights into the work culture and expectations, which can be beneficial when preparing for interviews or informal chats.
✨Tip Number 3
Brush up on your administrative skills, particularly in using Microsoft Office applications. Being able to showcase your proficiency in these tools during practical assessments or discussions can set you apart from other candidates.
✨Tip Number 4
If you speak Welsh, make sure to highlight this skill. The ability to communicate in both Welsh and English is a desirable trait for this position, and it could give you an edge over other applicants.
We think you need these skills to ace Hub Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and coordination. Emphasise any previous roles where you provided high-level support, especially in health-related environments.
Craft a Strong Cover Letter: In your cover letter, express your passion for health protection and your proactive approach to problem-solving. Mention specific examples of how you've successfully managed queries or supported teams in the past.
Highlight Communication Skills: Given the role's emphasis on communication, ensure you showcase your excellent verbal and written skills. Provide examples of how you've effectively communicated with various stakeholders in previous positions.
Showcase IT Proficiency: Detail your experience with Microsoft Office and any other relevant software. Mention specific tasks you've accomplished using these tools, such as preparing reports or managing email correspondence.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know the Health Protection Service
Familiarise yourself with the Health Protection Service's mission and recent initiatives. Understanding their role in health protection measures will help you demonstrate your enthusiasm and alignment with their goals during the interview.
✨Showcase Your Administrative Skills
Prepare to discuss your experience with administrative tasks, particularly in a healthcare setting. Highlight your proficiency in using clinical systems, managing emails, and coordinating meetings, as these are crucial for the Hub Coordinator role.
✨Demonstrate Effective Communication
Since you'll be the first point of contact for the Hub, practice articulating your thoughts clearly and confidently. Be ready to provide examples of how you've effectively communicated with various stakeholders in previous roles.
✨Prepare for Scenario-Based Questions
Anticipate questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to manage multiple tasks or resolve conflicts, and be prepared to explain your approach and the outcomes.
