Digital Support Technician Apprentice

Join to apply for the Digital Support Technician Apprentice role at Digital Native

Join to apply for the Digital Support Technician Apprentice role at Digital Native

Get AI-powered advice on this job and more exclusive features.

Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.

You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.

Overview

At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we\’re looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.

We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we\’ll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.

We\’re proud to be the UK\’s largest dedicated Qlik consultancy

Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.

Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.

Main responsibilities:

• Record the details of new issues and updates in the helpdesk system
• Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
• Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
• Resolve issues where possible
• Perform installs, upgrades and basic configuration of supported software for customers
• Contribute to the ongoing development of the Support team processes
• Good feedback from the customers and from the business

Required skills:

• An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
• A commitment to learning new skills
• Some understanding of IT concepts such as firewalls, networks, virtual machines
• Some understanding of common applications and operating systems – e.g. Microsoft Office, Microsoft Windows, Linux
• Some understanding of cloud environments like Azure/AWS/Google Cloud
• Good telephone manner and good written English skills
• Logical thinker that enjoys problem solving
• Efficient worker – able to balance priorities whilst working on multiple tasks in a given day
• Good team worker

Qualifications

• Minimum: 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
• Desirable: you have studied a tech related subject at Level 3 such as BTEC IT, A Level computer science etc

Apprenticeship Training to be provided:

• You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
• You will work alongside our experienced Service Desk team and build your skills through a combination of:
• 1-2-1 Coaching
• Group activities
• Online learning
• Work based tasks

Salary: £22,000 – £25,000

Additional Information

Progression: our services are in demand and we\’re expanding as an organisation. After completing the apprenticeship there will be options to continue to develop in one of the four following specialties; Data consultant, Technical support, Technical pre-sales, or Education.

Work pattern – Our service desk is staffed between 5.30am – 5.30pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out of hours / unsociable working and further information about this will be provided.

By applying you are agreeing to Digital Native retaining your information, sharing this with potential employers and contacting you about apprenticeship opportunities that we feel you could be interested in.

Candidates that have read and followed the advice in our CV Guide are more likely to be successful…

Seniority level

• Seniority level

  Internship

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Professional Training and Coaching

Referrals increase your chances of interviewing at Digital Native by 2x

Sign in to set job alerts for “Support Technician” roles.

Birmingham, England, United Kingdom 4 weeks ago

Birmingham, England, United Kingdom 6 days ago

Oldbury, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 3 weeks ago

Coventry, England, United Kingdom 4 days ago

West Midlands, England, United Kingdom 2 weeks ago

Royal Sutton Coldfield, England, United Kingdom 3 weeks ago

Bromsgrove, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 2 weeks ago

Redditch, England, United Kingdom 2 weeks ago

Birmingham, England, United Kingdom 2 weeks ago

Aldridge, England, United Kingdom 6 days ago

Droitwich Spa, England, United Kingdom 4 days ago

Walsall, England, United Kingdom 3 weeks ago

Bromsgrove, England, United Kingdom 1 day ago

Wolverhampton, England, United Kingdom 13 hours ago

Worcestershire, England, United Kingdom 19 hours ago

Coventry, England, United Kingdom 3 weeks ago

West Midlands, England, United Kingdom 1 day ago

West Midlands, England, United Kingdom 2 weeks ago

Willenhall, England, United Kingdom 3 weeks ago

Coventry, England, United Kingdom 2 weeks ago

Staffordshire, England, United Kingdom 3 days ago

Redditch, England, United Kingdom 19 hours ago

2nd Line SD-WAN Support Engineer – Birmingham – SC Clearance

Birmingham, England, United Kingdom 2 weeks ago

Nuneaton, England, United Kingdom 6 days ago

West Midlands, England, United Kingdom 1 day ago

Warwick, England, United Kingdom 6 days ago

Worcester, England, United Kingdom 2 weeks ago

West Midlands, England, United Kingdom 21 hours ago

Tamworth, England, United Kingdom 1 month ago

Birmingham, England, United Kingdom 17 hours ago

Atherstone, England, United Kingdom 1 week ago

Birmingham, England, United Kingdom 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr