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- Tasks: Provide 1st and 2nd line IT support and lead on incident resolution.
- Company: Join a dynamic IT team in a growing organisation based in Darlington.
- Benefits: Enjoy a collaborative environment with opportunities for skill development and career growth.
- Why this job: Make a tangible impact and have your voice heard in a close-knit team.
- Qualifications: Solid experience in IT support, networking knowledge, and familiarity with telephony systems required.
- Other info: Ideal for proactive individuals ready to take ownership in a fast-paced setting.
The predicted salary is between 24000 - 32000 £ per year.
Location: Darlington (On-Site)
Salary: £30,000 - £40,000 DOE
Are you ready to hit the ground running in a hands-on IT role where no two days are the same? We're looking for a Senior Service Desk Analyst to join our small but dynamic IT team based in Darlington. This is a fantastic opportunity for someone with broad IT experience - from 1st/2nd line support through to networking and telephony - who is keen to take ownership and help shape the internal IT landscape of a growing organisation.
What You'll Be Doing:
- Provide 1st and 2nd line IT support to internal users across the business.
- Take the lead on incident resolution, problem management, and technical troubleshooting.
- Support and maintain network infrastructure, including switches, firewalls, and wireless systems.
- Work with telephony systems (experience with VoIP solutions is ideal).
- Assist in developing and implementing improvements to the IT infrastructure.
- Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts.
- Contribute to documentation, asset management, and process improvement.
What We're Looking For:
- Solid experience in a hands-on IT support role covering 1st/2nd line duties.
- A working knowledge of networking concepts (DNS, DHCP, VLANs, etc.).
- Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.).
- Comfortable working independently and proactively in a fast-paced environment.
- Strong problem-solving skills and a genuine desire to improve systems and service delivery.
- Excellent communication skills - both technical and user-facing.
Desirable Skills:
- Experience with Microsoft 365, Windows Server, Active Directory.
- Exposure to cloud platforms (e.g., Azure).
- Prior involvement in infrastructure upgrades or digital transformation projects.
Why Join Us?
- Be a key part of a team where your voice and input matter.
- Take ownership of your role with the freedom to make a tangible impact.
- Work in a collaborative environment with the chance to develop your skills and career.
Ready to Apply?
If you're looking for a role where you can hit the ground running, make a real difference, and grow with a supportive team - we'd love to hear from you.
Contact Detail:
In Technology Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VoIP systems and networking concepts like DNS and DHCP. This will not only help you during the interview but also show your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous experiences in IT support, particularly any instances where you took ownership of a project or resolved complex issues. Highlighting these examples can demonstrate your problem-solving skills and proactive approach.
✨Tip Number 3
Research our company culture and values to understand how you can contribute to our team. Being able to articulate how your personal values align with ours can make a strong impression during the interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the team dynamics and the types of projects you might work on, which can be invaluable for tailoring your approach in the interview.
We think you need these skills to ace Senior IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly 1st and 2nd line duties. Include specific examples of your work with networking concepts and telephony systems to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving skills. Mention how your previous experiences align with the responsibilities outlined in the job description, and express your enthusiasm for contributing to the team.
Highlight Technical Skills: In your application, emphasise your technical skills, especially those related to networking (DNS, DHCP, VLANs) and telephony systems (VoIP). This will show that you have the necessary knowledge to excel in the role.
Showcase Soft Skills: Don't forget to mention your communication skills and ability to work independently in a fast-paced environment. These soft skills are crucial for a Senior Service Desk Analyst and can set you apart from other candidates.
How to prepare for a job interview at In Technology Group Limited
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with 1st and 2nd line support, as well as your knowledge of networking concepts like DNS and DHCP. Highlight specific examples where you've successfully resolved technical issues.
✨Demonstrate Problem-Solving Abilities
Employers are looking for strong problem-solving skills. Prepare to share instances where you've tackled complex IT challenges, particularly in incident resolution and technical troubleshooting.
✨Communicate Effectively
Since the role involves user-facing communication, practice explaining technical concepts in simple terms. This will show that you can bridge the gap between technical jargon and user understanding.
✨Express Your Desire for Improvement
Convey your genuine interest in improving systems and service delivery. Discuss any past experiences where you've contributed to process improvements or infrastructure upgrades, as this aligns with the company's goals.
