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For Companies At a Glance
- Tasks: Support and enhance IT systems for operational efficiency and compliance.
- Company: Sureserve delivers top-notch compliance and energy services to housing associations and local authorities.
- Benefits: Enjoy a competitive salary, hybrid working, and a comprehensive benefits package.
- Why this job: Join a diverse team focused on impactful technology solutions and career growth.
- Qualifications: Experience in IT support, strong problem-solving skills, and knowledge of SQL required.
- Other info: Occasional UK travel may be needed; commitment to diversity and inclusion.
The predicted salary is between 39000 - 52000 £ per year.
Join Our Team: Business Support Technician at Sureserve
About Sureserve
Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.
Role Overview
We’re looking for a Business Support Technician to join our Business Support team in Basildon. This role offers a hybrid working model and involves ensuring that Sureserve’s IT systems are reliable, effective, and continuously improving to enhance operational efficiency and compliance.
The Business Support Technician will serve as a key liaison between IT and business departments, gathering requirements, providing technical support, and developing and configuring IT solutions. You’ll also collaborate with internal teams and third-party vendors to deliver projects, ensure smooth system operations, and minimize the impact of any major incidents. Occasional UK travel may be required to support business needs.
Key Responsibilities
- IT System Support & Development
- Ensure business applications are highly available, well-maintained, and user-friendly.
- Deliver technical upgrades, system support, and enhancements for internal business systems.
- Develop, maintain, and support a comprehensive reporting & BI platform.
- Administer SharePoint sites across the Sureserve Group.
- Set up and configure interfaces between customer and internal systems.
- Business Analysis & Solution Development
- Collaborate with teams to analyse business needs and develop tailored IT solutions.
- Manage and support Microsoft SQL databases.
- Work closely with third-party vendors to ensure smooth IT service delivery.
- Ensure the effective transition of business requirements into technical solutions.
- Project Management & Best Practices
- Deliver projects using best-practice methodologies to ensure timely and cost-effective results.
- Stay updated with industry trends and innovations to improve efficiency and service quality.
- Build and maintain strong relationships with suppliers and stakeholders.
Skills & Experience Required
- Experience in IT development or support teams
- Experience of design and implementation of an IT Solution.
- Strong problem-solving & communication skills (both verbal and written)
- Ability to translate business needs into technical solutions
- Knowledge of Web & Data Services (HTML, FTP, XML, SOAP, JSON, REST)
- Experience with SQL (writing queries, SQL Management Studio)
- Familiarity with Microsoft tools (MS Project, MS Visio, MS Office, Mind Mapping)
- Strong presentation and stakeholder engagement skills
Why Join Us?
- Competitive Salary: £45,000 - £50,000 (depending on experience) plus a comprehensive benefits package.
- Employer contributed pension scheme.
- Employee Assistance Programme with 24 hours telephone and online access.
- Employee engagement events to bring together colleagues.
- Strong opportunities for career growth and development within the Sureserve Group.
- A diverse, inclusive, and supportive workplace that values equality.
If you’re passionate about IT solutions, business support, and delivering impactful technology services, we’d love to hear from you!
Committed to Diversity & Inclusion
Sureserve is an equal opportunities employer, fostering a diverse and inclusive workplace. We are committed to fair employment practices, ensuring equal opportunities for all candidates, regardless of race, gender, religion, disability, or background.
Application Process
All applicants must provide proof of eligibility to work in the UK. Successful candidates will undergo background checks before employment.
Contact Detail:
Sureserve Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Technician
✨Tip Number 1
Familiarise yourself with Sureserve's core values and services. Understanding their focus on compliance and energy efficiency will help you align your skills and experiences with their mission during discussions.
✨Tip Number 2
Brush up on your technical skills, especially in SQL and Microsoft tools. Being able to demonstrate your proficiency in these areas during interviews can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with teams to develop IT solutions. Highlighting your problem-solving abilities and communication skills will resonate well with the hiring team.
✨Tip Number 4
Research recent trends in IT support and business analysis. Showing that you're up-to-date with industry innovations can demonstrate your commitment to continuous improvement and operational efficiency.
We think you need these skills to ace Business Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Business Support Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in IT development or support, particularly any work involving SQL databases, business analysis, or project management. Use specific examples to demonstrate your problem-solving and communication skills.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are passionate about the role and how you can contribute to Sureserve's mission. Mention your familiarity with Microsoft tools and your ability to translate business needs into technical solutions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Business Support Technician role.
How to prepare for a job interview at Sureserve
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Business Support Technician. Be prepared to discuss how your skills and experiences align with their needs, especially in IT system support and business analysis.
✨Showcase Your Technical Skills
Be ready to demonstrate your knowledge of relevant technologies, such as SQL, SharePoint, and web services. You might be asked to solve a technical problem or explain how you've used these tools in past roles, so brush up on your technical expertise.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle challenges. Think of examples from your previous work where you successfully managed IT projects or resolved issues, and be ready to share those stories.
✨Engage with Stakeholders
Since the role involves liaising between IT and business departments, highlight your communication and stakeholder engagement skills. Prepare to discuss how you've built relationships with colleagues and vendors in the past, and how you ensure smooth collaboration.
