Restaurant and Bar Manager

RESTAURANT AND BAR MANAGER

The Benefits

£35,000 per annum + monthly service charge payment

• 4 weeks holiday rising to 5 weeks with service
• 8 Bank holidays
• Free car parking
• Employee uniform

In addition, you will receive a range of company benefits including:

– Discounted hotel accommodation for yourself and your family at all hotels
– Discounted hair treatments at our two Utopia Spas
– Discount off all food & beverage at all hotels
– Discount on individual treatments booked in our two Utopia Spas
– Discount on retail products in our two Utopia Spas
– Refer a friend staff recruitment scheme
In addition, you will enjoy other benefits when celebrating your 1-year, 3-year, and 5-year anniversaries, including your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea, and service-related holidays.

Requirements

• Smart appearance
• Excellent communication skills with a passion for guest service
• Technical food and beverage knowledge to offer the required service and ability to develop the rest of the team
• Management/Supervisory experience within a top-quality food service hotel/restaurant required
• Ability to manage and motivate a team of waiters/esses and bar staff to ensure excellence
• Must have your own transport due to semi-rural location

The Place

Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels, a private group of distinguished hotels just outside London.

4-star, award-winning Utopia Spa, a 38-bedroom hotel with the Clockhouse banqueting suite and Pavilion conference venue, all within 15 acres of beautiful gardens. The hotel features two restaurants: RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining.

Please see our website for a full list of facilities and sample menus.

The Restaurant and Bar Manager Role

As Restaurant & Bar Manager, you will lead the team in our RGs Restaurant (2 Rosette standard), two private dining rooms, the restaurant terrace during warmer months, and our Elements Bar. You will be responsible for managing a full-time team to deliver outstanding service standards. We seek a passionate food, wine, and service enthusiast who will inspire and elevate standards further.

The restaurant caters to residents, spa guests, and non-residents, serving a discerning clientele with many regular patrons. RG’s Restaurant seats 100 guests, with service expectations of 30-75 covers for dinner and 40-80 for afternoon tea, especially busy on weekends.

The bar, adjoining our Elements Brasserie, serves resident guests, spa guests, and local visitors.

Service covers breakfast, lunch, and dinner 7 days a week, requiring candidates to have flexible shift availability across 5 days, including weekends.

The team supporting you includes a permanent team of employees, an Assistant Restaurant & Bar Manager, 2 F&B Supervisors, and a team of F&B Assistants, supported by additional F&B and Bar Staff.

Main Duties Include:

• Preparing the restaurant and bar for service and briefing employees accordingly.
• Greeting guests and acting as their host during meals, ensuring smooth coordination between bar and restaurant services.
• Taking guest orders.
• Effective employee rostering.
• Coaching staff to develop skills and meet service standards.
• Serving food and beverages, including alcoholic drinks and wines.
• Conducting satisfaction checks and addressing feedback.
• Adhering to Mystery Guest Standards and ensuring team compliance.
• Resolving service issues promptly.
• Presenting bills, processing payments, and balancing tills accurately, including transferring room charges for residents.
• Resetting the restaurant at shift end for the next service.
• Maintaining a clean and tidy work area.
• Collaborating with the Executive Chef to develop menus.
• Managing ordering and stock control to ensure product availability and control costs.
• Selecting and sourcing wines to complement menu items and guest preferences.
• Recruiting, inducting, training, and coaching all team members.

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