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For Companies At a Glance
- Tasks: Join our Service Desk team to provide 1st line IT support and assist with tech setups.
- Company: Aspire Technology Solutions is a fast-growing IT and Cyber Security provider in the UK.
- Benefits: Enjoy a competitive salary, travel perks, health plans, and a supportive work culture.
- Why this job: Kickstart your IT career with hands-on experience and opportunities for growth in a dynamic environment.
- Qualifications: No specific qualifications needed, just a passion for IT and great communication skills.
- Other info: This apprenticeship leads to diverse career paths within Aspire, including roles in End User and Infrastructure.
About Aspire
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. It is an exciting time to join us on our journey as we grow and expand! Our mission: To deliver technology like no other!
About the role
Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country? This is an excellent opportunity for an apprentice to join the Service Desk team and to undertake a IT Support SCQF Level 6 apprenticeship. We’re looking for enthusiastic apprentices with an appetite for IT and a positive attitude to be based at our new offices in Glasgow.
You will ensure the highest level of customer service is provided to all of our customers and you will be working with some of the latest technology systems. Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything you do to guarantee that our service delivery is second to none.
What you will be doing
- Provide 1st line support for the Service Desk.
- Work on support tickets and provide project support to senior engineers.
- Assisting the setup of desktops & laptops.
- Dealing with ticket queries including password resets, new user requests and fault logging.
- Assisting with infrastructure refreshes.
- Telephony rollouts.
- Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal.
- Liaise with internal customers to ensure that services are being delivered.
- Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates.
You will suit the role if you have:
- Excellent communication skills both verbal and written.
- A keen interest in learning new IT technologies.
- Positive and resilient attitude.
- Customer focussed.
- Personable and friendly.
- Well organised and takes the initiative.
- A logical approach to troubleshooting hardware and software issues.
- Good attention to detail.
Our values
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development at Aspire which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Salary
£17,000 per annum
Start Date
8th September 2025
Location and Working Arrangements
You will be based at Aspire’s Glasgow office with travel as required.
Hours of Work
Full time (37.5 hours per week), Monday to Friday
Future Prospects
This apprenticeship offers a pathway into a diverse IT career, to become a Quick Fix Engineer. At Aspire, we prioritise internal growth, meaning completing your apprenticeship with us can unlock opportunities in various roles and departments, including End User, Modern Workplace and Infrastructure.
Benefits
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart – we strive to look after our people in the best way we can!
- Travel benefits including free parking, subsidised travel passes and much more!
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals to develop their true potential.
Interview Process
We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.
- Shortlisted candidates will be invited to a pre-screening call via teams to discuss your experience and what you’re looking for in your next role.
- Successful candidates will be invited to an interview with the Hiring Manager.
- If successful in interview, candidates will be invited to an informal interview with key stakeholders at Aspire to meet the wider team(s).
Closing date: 5pm on 27/06/25
We reserve the right to close the vacancy once we have received sufficient applications, we advise you to submit your application as early as possible to prevent disappointment.
IT Support Apprentice employer: Aspire Technology Solutions
Contact Detail:
Aspire Technology Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Apprentice
✨Tip Number 1
Familiarise yourself with common IT support issues, such as password resets and troubleshooting hardware problems. This knowledge will help you feel more confident during the interview process and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in conversations about technology with friends or family. Being able to explain technical concepts in simple terms is crucial for customer service roles, and it will show that you're personable and friendly.
✨Tip Number 3
Research Aspire Technology Solutions and their values thoroughly. Understanding their mission and culture will allow you to align your answers during interviews, showcasing that you are a great fit for their team.
✨Tip Number 4
Prepare questions to ask during your interviews. Inquiring about the training and development opportunities available at Aspire will not only show your eagerness to learn but also help you assess if the company aligns with your career goals.
We think you need these skills to ace IT Support Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the IT Support Apprentice role. Emphasise your communication skills, customer service experience, and any technical knowledge you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your eagerness to learn. Mention specific aspects of Aspire Technology Solutions that attract you, such as their commitment to continuous learning and development.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills, positive attitude, and ability to work well under pressure. These traits are essential for providing excellent customer service in the IT support role.
Prepare for Interviews: Research common interview questions for IT support roles and practice your responses. Be ready to discuss your problem-solving approach and how you would handle customer queries effectively.
How to prepare for a job interview at Aspire Technology Solutions
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share any personal projects or experiences that highlight your interest in IT, as this will resonate well with the hiring team at Aspire.
✨Demonstrate Excellent Communication Skills
Since the role involves customer interaction, practice clear and concise communication. Be prepared to discuss how you would handle common customer service scenarios, showcasing your friendly and approachable nature.
✨Prepare for Technical Questions
Brush up on basic IT concepts and troubleshooting techniques. You might be asked about how to resolve common issues like password resets or hardware problems, so having a logical approach ready will impress the interviewers.
✨Emphasise Your Willingness to Learn
Aspire values continuous learning, so convey your eagerness to develop new skills. Discuss any relevant courses or certifications you are considering, and express your commitment to growing within the company.
