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- Tasks: Lead the planning and execution of online content for HomeServe UK's digital assets.
- Company: HomeServe is a leading provider of home repair services, focused on digital transformation.
- Benefits: Enjoy hybrid work options with a vibrant team atmosphere and opportunities for professional growth.
- Why this job: Join a dynamic team to enhance customer experiences and drive digital innovation.
- Qualifications: Experience in managing content for high-traffic websites and strong knowledge of CMS, HTML, and CSS required.
- Other info: Must be able to commute to Walsall office at least twice a week.
The predicted salary is between 36000 - 60000 £ per year.
HomeServe are currently recruiting for a Digital Content Manager to join the Digital Delivery Team in Walsall. The successful candidate will have exceptional people skills and be able to work comfortably with stakeholders and team members at all levels.
In this role you will be required to have excellent knowledge of using a CMS system to edit website content, have the ability to re write it and understand all the processes around that.
We work in a hybrid way with a requirement to travel into our Walsall office at least twice a week to work with the team. With that in mind you will be located within a convenient commute to Walsall.
The Digital Delivery Team is accountable for the delivery of digital activity across HomeServe Membership Ltd, including strategy, transformation, new functionality, maintenance and optimisation. The team strives to evolve our core digital capability, transforming the organisation to embrace and drive its adoption as a digital first organisation.
Formed in a matrix structure across Product, Change, Technology and Digital Experience, the team is accountable for building compelling online capability and journeys across the digital estate, in order to deliver the very best outcomes for our Customers and the Company.
ROLE PURPOSE
The Digital Content Manager will lead the planning and execution of online content across HomeServe UK’s digital assets, in line with brand guidelines and digital standards.
As a key member of the Digital Experience Team, the Digital Content Manager will be pivotal in delivering an improved customer experience and increased performance of HomeServe’s digital journeys.
Working closely with the Product Owners and key business stakeholders, this role will be responsible for analysing performance in order to identify and implement the most efficient way to build and make change through our CMS.
PRINCIPAL ACCOUNTABILITIES:
- Gathering, managing and delivering all content requirements related to our investment in digital capability
- Engaging with stakeholders across the business and identifying opportunities in line with key metrics and priorities to improve digital journeys and overall digital customer experience, ensuring the Senior Digital Content Manager has visibility of deliverables
- Driving efficiencies when creating and delivering new/ existing pages, limiting the amount of brand and design variance deployed and ensuring all content is compliant and adheres to brand guidelines
- Providing additional content support to the other delivery teams when required
- Responsible for executing the changes identified within any digital testing, ensuring high quality delivery and ongoing monitoring of changes
- Championing best practice SEO and accessibility to ensure all users get a great experience. Responsible for delivering changes to optimise content accessibility
- Take learning from customer insight and applying these to any deliverables to optimise performance of our digital journeys
To be successful in this role you will need to have the following knowledge, skills and attributes:
Essential:
- Previous experience in managing content and production for high traffic and/or transactional websites with excellent knowledge of Content Management Systems
- Advanced knowledge of HTML & CSS
- An excellent understanding of Digital Content best practices, with the desire to share this knowledge with other team members
- Ability to manage multiple projects in a fast-paced, deadline-driven environment
- An understanding of best practice digital UX and web accessibility standards
- Strong written and verbal communication skills
- Strong attention to detail
- Able to problem solve, using data and insight to inform and support your ideas
- The ability to reason and negotiate, using evidence and data to defend your work in the face of challenge
- Evidence of a strong customer focus in everything that you do
Desirable:
- Experience and understanding of general insurance products and / or working in a regulated business
- Experience working with Sitecore CMS
- An understanding of agile delivery methodologies
HomeServe UK | Digital Content Manager employer: HomeServe UK
Contact Detail:
HomeServe UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HomeServe UK | Digital Content Manager
✨Tip Number 1
Familiarize yourself with the specific CMS systems mentioned in the job description, especially Sitecore if you have experience with it. This will not only help you understand the technical requirements but also show your proactive approach to mastering the tools used by HomeServe.
✨Tip Number 2
Highlight your experience in managing content for high-traffic websites during any discussions or interviews. Be ready to share specific examples of how you've improved digital journeys and customer experiences in your previous roles.
✨Tip Number 3
Since this role requires strong collaboration with stakeholders, practice articulating your ideas clearly and confidently. Prepare to discuss how you've successfully engaged with different teams in the past to drive digital projects forward.
✨Tip Number 4
Stay updated on best practices in SEO and web accessibility. Being knowledgeable in these areas will not only enhance your application but also demonstrate your commitment to delivering a great user experience, which is crucial for the Digital Content Manager role.
We think you need these skills to ace HomeServe UK | Digital Content Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Digital Content Manager position. Understand the key responsibilities and required skills, especially around CMS systems and digital content management.
Tailor Your CV: Customize your CV to highlight relevant experience in managing content for high-traffic websites. Emphasize your knowledge of HTML, CSS, and any experience with Sitecore CMS, as well as your ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your exceptional people skills and your ability to engage with stakeholders. Mention specific examples of how you've improved digital journeys or customer experiences in previous roles.
Showcase Your SEO Knowledge: In your application, demonstrate your understanding of SEO best practices and web accessibility standards. Provide examples of how you've applied these principles in past projects to enhance user experience.
How to prepare for a job interview at HomeServe UK
✨Showcase Your CMS Expertise
Be prepared to discuss your experience with Content Management Systems in detail. Highlight specific projects where you successfully edited and managed website content, and be ready to explain the processes you followed.
✨Demonstrate Stakeholder Engagement Skills
Since this role requires exceptional people skills, think of examples where you've effectively engaged with stakeholders at various levels. Share how you identified opportunities for improvement and collaborated with others to enhance digital journeys.
✨Highlight Your SEO and Accessibility Knowledge
Discuss your understanding of SEO best practices and web accessibility standards. Provide examples of how you've implemented these principles in past projects to improve user experience and content performance.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Be ready to share instances where you used data and insights to inform your decisions, especially in a fast-paced environment with tight deadlines.
