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- Tasks: Provide technical support for clients across various platforms and troubleshoot IT issues.
- Company: Join a forward-thinking Managed IT Service Provider focused on security and business growth.
- Benefits: Enjoy hybrid working, competitive salary, paid training, and regular performance reviews.
- Why this job: Advance your IT career in a collaborative team with opportunities for hands-on experience and client interaction.
- Qualifications: Great communication skills, logical problem-solving, and a customer-service mindset are essential.
- Other info: Must be within 45 minutes of Central London; full UK driving licence required.
The predicted salary is between 24000 - 40000 £ per year.
The 1st- to 2nd-line IT Support Engineer role is predominantly working from home; however, you must be within 45 minutes of Central London during your working week (Kent, Surrey, or London) due to recurring onsite work in London. The initial training period will be at the offices in Woking.
This forward-thinking, security-focused Managed IT Service Provider is seeking a 1st- to 2nd-line IT Support Engineer to join their team. The MSP is passionate about helping businesses grow, and they’re looking for someone who shares their values and commitment to quality.
You’ll provide day-to-day technical support to a variety of clients across Windows, Mac, cloud, and networking environments, with the opportunity to get hands-on with 2nd line issues, projects, and long-term client solutions. This role suits someone technically skilled, customer-focused, and looking to advance in their IT career within a collaborative, supportive team.
Key Responsibilities- Act as the first point of contact for incoming service desk tickets
- Troubleshoot and resolve a broad range of hardware, software, networking, and cloud issues (1st/2nd line), escalating complex issues to senior engineers when required
- Support and administer Microsoft 365 (Exchange, SharePoint, OneDrive, Teams)
- Provide user and device management via Active Directory, Azure AD, Intune, and Group Policy
- Assist with onboarding/offboarding, email setup, endpoint security and patching
- Support remote users across Windows and macOS environments
- Participate in client site visits for scheduled project or support work (travel expenses covered)
- Competitive salary range from £30-40K PA, depending on experience
- 28 days holiday including bank holidays (+1 day/year up to 35)
- Hybrid working: 3-5 days/week in office during probation, then every other Wednesday
- Paid training time and exam fees (Microsoft, CompTIA, etc.)
- Access to a company vehicle for work purposes
- Regular performance reviews and a clear progression path (1st to 3rd Line, projects and consultancy)
- Company events, collaborative team culture, and supportive leadership
- Great communicator (verbal and written)
- Logical thinker and proactive problem-solver
- Self-motivated and organised
- Confident in handling IT issues independently, with appropriate escalation
- Growth mindset - eager to develop your technical skills and career
- Customer-service driven and personable - you genuinely want to help people
- Experience with some or all of the following is ideal:
- Windows OS 10/11, Mac OS, mobile devices (iOS/Android)
- Microsoft 365 admin: Exchange Online, Teams, SharePoint
- Azure AD, Intune (basic management and troubleshooting)
- DNS, DHCP, TCP/IP, VPN, VLANs, SMB, basic routing/switching
- Endpoint protection (e.g. Sophos, Bitdefender)
- Active Directory and Group Policy
- Remote tools: ConnectWise, TeamViewer, AnyDesk etc.
- Printers, NAS devices (Synology/QNAP), VOIP, email clients
- Troubleshooting WiFi, wired connections, and basic firewall rules
- Must live within a 45-minute commute of Central London (e.g. Kent, Surrey, or London)
- Full UK Driving Licence
- Right to work in the UK (we cannot offer sponsorship)
- Experience working in another MSP
- Microsoft or CompTIA certifications (AZ-900, MD-102, A+, N+, etc.)
- Familiarity with security tools and backup systems (e.g. Acronis, Veeam)
- Previous customer-facing experience in technical support
Contact Detail:
Kent Recruitment Bureau Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Make sure to highlight your technical skills during any conversations or interviews. Be prepared to discuss specific experiences you've had with Windows, Mac, and cloud environments, as well as any troubleshooting you've done in the past.
✨Tip Number 2
Since this role involves customer interaction, practice your communication skills. Think of examples where you've successfully resolved issues for clients, as this will demonstrate your customer-service focus.
✨Tip Number 3
Familiarise yourself with Microsoft 365 and its various components like Exchange and Teams. Being able to speak confidently about these tools will show that you're ready to hit the ground running.
✨Tip Number 4
Since the job requires a commute to Central London, ensure you can articulate your plan for managing this travel. Showing that you're organised and have thought through the logistics can set you apart from other candidates.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your technical skills with Windows, Mac, and Microsoft 365, as well as any customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your commitment to helping clients. Mention specific examples of how you've solved technical issues in the past and your eagerness to grow within the role.
Highlight Relevant Certifications: If you have any certifications like Microsoft or CompTIA, be sure to mention them prominently in your application. This can set you apart from other candidates and show your dedication to professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Kent Recruitment Bureau
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows, Mac, and cloud environments. Highlight specific examples of troubleshooting you've done, especially with Microsoft 365 and Active Directory, as these are crucial for the role.
✨Demonstrate Your Customer Service Skills
Since this role is customer-focused, share instances where you've successfully resolved client issues. Emphasise your communication skills and how you ensure a positive experience for users.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios related to IT support, such as how you would handle a complex ticket or a frustrated user.
✨Research the Company Culture
Understand the values of the Managed IT Service Provider and be ready to discuss how your personal values align with theirs. This shows your commitment to being part of their collaborative and supportive team.
