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- Tasks: Manage Salesforce service delivery and ensure smooth operations in a regulated environment.
- Company: Join a high-growth SaaS scale-up making waves in a regulated industry.
- Benefits: Enjoy a remote-first work culture, competitive salary, and comprehensive benefits package.
- Why this job: Be part of a dynamic team driving service improvements and scalability in a fast-paced setting.
- Qualifications: Strong Salesforce experience and a background in service management are essential.
- Other info: Opportunity to work remotely with occasional office visits in London.
The predicted salary is between 51000 - 71000 £ per year.
I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective.
Role & Responsibilities:
- Take ownership of the live service for a Salesforce-native SaaS platform
- Manage the configuration and deployment of Salesforce changes across environments
- Work closely with technical teams on customisations and integrations
- Lead incident, problem, and change management using ITIL-aligned processes
- Act as the main escalation point for technical issues and platform-related incidents
- Ensure the platform adheres to compliance and regulatory requirements
- Drive continual service improvements and support scalability as the business grows
Essential Skills & Requirements:
- Strong, hands-on Salesforce experience, including deployments and configuration
- Proven background in Service Management or a similar application/platform support role
- Understanding of the Salesforce ecosystem, limitations, and best practices
- Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.)
- Familiarity with ITIL processes, especially change, release, and incident management
- Excellent communication and stakeholder management skills
- Proactive and adaptable—comfortable working in a scale-up setting
Desirable: Salesforce certifications (e.g. Administrator, App Builder)
Package: £71K basic salary
Remote first environment - (once or twice per month in the London office)
Pension contribution
Life Assurance
Income Protection
Private Medical Insurance
Contact Detail:
Intec Select Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Service Manager
✨Tip Number 1
Familiarise yourself with the specific Salesforce features and functionalities that are relevant to service management. This will not only help you in interviews but also demonstrate your proactive approach to understanding the platform.
✨Tip Number 2
Network with professionals in the Salesforce ecosystem, especially those who have experience in regulated environments. Engaging with them can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Showcase your understanding of ITIL processes by discussing real-life scenarios where you've successfully managed incidents or changes. This practical knowledge can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you would drive continual service improvements within a scale-up environment. Highlight any past experiences where you've implemented changes that led to increased efficiency or compliance.
We think you need these skills to ace Salesforce Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your hands-on Salesforce experience and any relevant service management roles. Use specific examples that demonstrate your understanding of the Salesforce ecosystem and your ability to manage configurations and deployments.
Craft a Compelling Cover Letter: In your cover letter, emphasise your experience in regulated environments and your familiarity with ITIL processes. Explain how your skills align with the responsibilities of the Service Manager role and why you are excited about the opportunity to work with a high-growth SaaS scale-up.
Showcase Relevant Skills: Highlight your communication and stakeholder management skills in your application. Provide examples of how you've successfully led incident and change management processes in previous roles, particularly in a regulated setting.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Manager role.
How to prepare for a job interview at Intec Select Limited
✨Showcase Your Salesforce Expertise
Be prepared to discuss your hands-on experience with Salesforce in detail. Highlight specific projects where you managed deployments and configurations, and be ready to explain the challenges you faced and how you overcame them.
✨Understand the Regulated Environment
Since the role involves working in a highly regulated industry, demonstrate your understanding of compliance and regulatory requirements. Share examples of how you've navigated these complexities in previous roles.
✨Familiarise Yourself with ITIL Processes
Brush up on ITIL processes, especially around change, release, and incident management. Be ready to discuss how you've applied these frameworks in your past work to improve service delivery.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, and prepare to discuss how you've managed stakeholder relationships in previous positions.
