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- Tasks: As a Reservations Coordinator, you'll connect with clients and secure their ideal temporary housing solutions.
- Company: Join Nomad Temporary Housing, ranked #1 in customer satisfaction for temporary housing in the USA!
- Benefits: Enjoy a dynamic work environment in London with opportunities for growth and collaboration.
- Why this job: Be part of a top-rated team that values excellence and customer service in a global setting.
- Qualifications: Strong interpersonal skills and experience in hospitality or customer service are preferred.
- Other info: This is a full-time, on-site role with a chance to work with diverse clients worldwide.
The predicted salary is between 28800 - 42000 £ per year.
At Nomad Temporary Housing, we combine the offerings of 163,000 of the highest quality temporary corporate apartments with the superior service of a single full-service temporary housing company. We have 18,000 serviced apartment properties globally, catering to a diverse clientele.
Our customers include many from the Fortune 1000, numerous relocation companies, and smaller firms.
We are proud to announce that Trippel Survey and Research LLC, an independent survey company, recently rated Nomad Temporary Housing #1 in Overall Satisfaction and Net Satisfaction of all USA temporary housing brands, according to the 2023 Relocating Employee Survey. This marks the 12th time Nomad has been ranked #1 in either the Trippel Survey of Relocating Employees or Relocation Managers. Additionally, Inc. Magazine ranked Nomad #422 on their list of America\’s fastest-growing private companies, thanks to our remarkable 1126% growth rate.
Nomad has its corporate offices in California, along with regional offices in Phoenix, London, Shanghai, and Hong Kong.
Role Description
We are seeking a dedicated Reservation Coordinator to join our dynamic team at the London office. This is a full-time, on-site role that plays a critical part in ensuring our clients receive the best possible temporary housing solutions.
As a Reservation Coordinator, you will have the opportunity to work closely with clients from around the globe to understand their temporary housing needs for their guests. You will engage with a variety of temporary housing partners across the EMEA region to secure the most suitable accommodations.
Your role will involve coordinating with multiple stakeholders to ensure that all requirements are met, and guests have a seamless experience.
Key responsibilities include:
- Client Interaction: Build and maintain strong relationships with clients, understanding their specific housing requirements.
- Booking Coordination: Liaise with temporary housing partners to book accommodations that meet the clients\’ needs.
- Problem Solving: Address any issues that arise during the booking process, ensuring quick and effective resolution.
- Documentation: Keep accurate records of all interactions and bookings to maintain a comprehensive database.
- Team Collaboration: Work closely with other team members to share insights and best practices, contributing to the overall success of the team.
If you have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks efficiently, we would love to hear from you.
Join us and be part of a team that values excellence and strives to provide outstanding service to our clients.
Qualifications
- Strong Interpersonal Skills: Proven experience in building and maintaining relationships with clients.
- Customer Satisfaction: Demonstrated ability to maintain high levels of customer satisfaction.
- Customer Support: Experience in resolving complex customer issues.
- Communication Skills: Excellent written and verbal communication skills.
- Hospitality/Customer Service Experience: Preferably, experience working in the hospitality or customer service industry.
- Educational Background: A Bachelor\’s degree in Hospitality Management, Business Administration, or a related field is highly preferred.
- Organisational Skills: Strong organizational and time-management skills.
Nomad Temporary Housing | Reservations Coordinator employer: Nomad Temporary Housing
Contact Detail:
Nomad Temporary Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Nomad Temporary Housing | Reservations Coordinator
✨Tip Number 1
Familiarize yourself with the temporary housing market, especially in the EMEA region. Understanding the key players and trends will help you engage more effectively with clients and partners.
✨Tip Number 2
Enhance your communication skills by practicing active listening. This will enable you to better understand client needs and build stronger relationships, which is crucial for a Reservation Coordinator.
✨Tip Number 3
Develop your problem-solving abilities by thinking through potential booking issues before they arise. Being proactive will demonstrate your capability to handle challenges efficiently.
✨Tip Number 4
Network with professionals in the hospitality and customer service sectors. Building connections can provide valuable insights and may even lead to referrals or recommendations for the role.
We think you need these skills to ace Nomad Temporary Housing | Reservations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Reservations Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Customer Service Experience: Emphasize any previous experience in customer service or hospitality. Provide specific examples of how you've successfully managed client relationships and resolved issues, showcasing your strong interpersonal skills.
Showcase Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your written and verbal communication abilities. Use clear and concise language in your cover letter and CV.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific skills and experiences that Nomad Temporary Housing is looking for. Mention your organizational skills and ability to manage multiple tasks efficiently, as these are essential for the role.
How to prepare for a job interview at Nomad Temporary Housing
✨Showcase Your Interpersonal Skills
Since the role requires strong interpersonal skills, be prepared to share examples of how you've built and maintained relationships with clients in previous positions. Highlight specific instances where your communication made a difference.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you successfully resolved complex customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you can handle challenges effectively.
✨Highlight Customer Service Experience
Emphasize any experience you have in the hospitality or customer service industry. Discuss what you learned from those roles and how it has shaped your approach to ensuring customer satisfaction.
✨Be Ready for Team Collaboration Questions
Since teamwork is crucial for this position, think of examples that demonstrate your ability to collaborate with others. Be ready to explain how you share insights and contribute to team success.
