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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional customer experiences daily.
- Company: Join Virgin Media O2, the UK's fastest broadband network and beloved mobile brand.
- Benefits: Enjoy a fantastic rewards package with added perks for you and your loved ones.
- Why this job: Be part of a diverse, inclusive culture that empowers you to be your authentic self.
- Qualifications: Experience in fast-paced environments and leading teams is essential.
- Other info: We support your application journey with adjustments as needed.
The predicted salary is between 28800 - 43200 £ per year.
As an Assistant Store Manager you will bring our core values to life through your team of employees. Retail excellence will be the standard encouraged day to day, in everything you do. With every decision you make and direction you set, you will put the customer at the heart of your thinking. You will help create a successful, motivated and engaged team through leading, coaching and inspiring. You will encourage team members to love the job they do, making every day better for our customers through personal experiences that count.
Who we are
The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we are working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
- Experience working in a fast paced environment, not necessarily Retail.
- Experience in leading and developing teams.
- Experience delivering first class customer experiences.
- Experience following process and procedures.
- Experience delivering reviews and performance management.
- Experience working towards targets and driving success.
The other stuff we are looking for
- Strong communication and listening skills.
- The ability to change and adapt to the business needs.
- Experience in using systems and following processes.
- Experience adhering to key compliance requirements in relation to standards, Health & Safety, cash management, security and stock management, FCA compliance, refunds and discounts.
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a telephone conversation and an interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.
Assistant Store Leader Trafford Centre employer: Virgin Media Ltd
Contact Detail:
Virgin Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Leader Trafford Centre
✨Tip Number 1
Familiarise yourself with Virgin Media O2's core values and customer-centric approach. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs and share examples of how you've put customers at the heart of your previous roles.
✨Tip Number 2
Highlight your experience in leading and developing teams by preparing specific examples of how you've motivated and inspired your team members in past positions. This will show that you can create a successful and engaged team environment, which is crucial for the Assistant Store Leader role.
✨Tip Number 3
Research the fast-paced retail environment and be ready to discuss how you adapt to changing business needs. Share instances where you've successfully navigated challenges or implemented processes that improved efficiency or customer satisfaction.
✨Tip Number 4
Prepare to discuss your experience with performance management and achieving targets. Be ready to explain how you set goals for your team, monitored progress, and celebrated successes, as this aligns with the expectations for driving success in the role.
We think you need these skills to ace Assistant Store Leader Trafford Centre
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in leading teams and delivering customer experiences.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Assistant Store Leader position. Emphasise your leadership abilities and any experience in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your commitment to customer service. Use specific examples from your past roles to demonstrate how you embody the company's values.
Prepare for Interviews: Anticipate questions related to team leadership, customer service, and performance management. Prepare examples that illustrate your problem-solving skills and adaptability in various situations.
How to prepare for a job interview at Virgin Media Ltd
✨Showcase Your Leadership Skills
As an Assistant Store Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully developed and motivated teams in the past, focusing on specific outcomes and improvements.
✨Emphasise Customer-Centric Thinking
Since the role revolves around putting customers at the heart of decision-making, be ready to discuss how you've previously delivered exceptional customer experiences. Share stories that highlight your commitment to customer satisfaction.
✨Demonstrate Adaptability
Retail environments can change rapidly, so it's crucial to show that you can adapt to new challenges. Think of instances where you've successfully navigated changes or unexpected situations in your previous roles.
✨Prepare for Process and Compliance Questions
Familiarise yourself with key compliance requirements relevant to the role, such as Health & Safety and stock management. Be prepared to discuss how you've adhered to processes and standards in your past experiences.
