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For Companies At a Glance
- Tasks: Engage customers, showcase Samsung products, and provide exceptional service in a dynamic retail environment.
- Company: Join the Samsung Experience Store, a hub for tech enthusiasts and customer satisfaction.
- Benefits: Enjoy employee discounts, monthly bonuses, well-being tools, and access to the latest devices.
- Why this job: Be part of a passionate team, grow your skills, and shape your future in tech retail.
- Qualifications: A love for technology, excellent interpersonal skills, and adaptability in a fast-paced environment.
- Other info: Full-time role with 40 hours per week and opportunities for continuous learning and career advancement.
The predicted salary is between 25000 - 35000 £ per year.
Location: Samsung Experience Store, Leicester Highcross Shopping Centre, Unit 50, Upper Mall Level, 5 Shires Ln, Leicester LE1 4AN
Pay: Standard - £12.21 Enhanced opportunity - £14.21 Bonus Potential - 20%
Hours: 40 hours, 5 days working per week
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Leicester.
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS & Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills And Experience
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Retail Assistant - Samsung Experience Store - Full Time employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Store - Full Time
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technologies. Being knowledgeable about the features and benefits of these products will not only boost your confidence but also impress the hiring team during any interactions.
✨Tip Number 2
Showcase your passion for customer service by engaging with potential customers in your daily life. Whether it's helping a friend with tech issues or providing recommendations, demonstrating your interpersonal skills can set you apart.
✨Tip Number 3
Visit the Samsung Experience Store before applying to get a feel for the environment. Observe how current staff interact with customers and take note of the store's layout and product displays; this insight can help you tailor your approach during interviews.
✨Tip Number 4
Network with current or former employees of Samsung or similar retail environments. They can provide valuable insights into the company culture and expectations, which can help you prepare for your application and interview.
We think you need these skills to ace Retail Assistant - Samsung Experience Store - Full Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and technology. Use bullet points for clarity and focus on achievements that demonstrate your passion for people and tech.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Samsung's products or values that resonate with you, and explain how you can contribute to their goals.
Showcase Your Passion: During the application process, make sure to convey your genuine love for technology and customer interaction. Use examples from your past experiences to illustrate how you have successfully engaged with customers and resolved their issues.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Show Your Passion for Technology
Make sure to express your genuine love for technology during the interview. Share examples of how you've engaged with tech products in the past and how you stay updated on the latest trends. This will demonstrate that you're not just a candidate, but someone who truly connects with the brand.
✨Emphasise Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experiences in customer service. Highlight specific instances where you went above and beyond to assist customers, as this aligns perfectly with the ethos of Samsung's commitment to exceptional service.
✨Demonstrate Adaptability
Retail environments can be fast-paced and ever-changing. Share examples of how you've successfully adapted to new situations or challenges in previous roles. This will show that you can thrive in dynamic settings, which is crucial for a Retail Assistant at Samsung.
✨Prepare for Product Knowledge Questions
Familiarise yourself with Samsung's latest products and services before the interview. Be ready to discuss how you would help customers understand and utilise these products. This preparation will showcase your commitment to continuous learning and your ability to provide valuable assistance to customers.
