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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in foreign exchange.
- Company: Join Travelex, a trusted leader in foreign exchange since 1976.
- Benefits: Enjoy flexible hours, 25 days holiday, and a comprehensive benefits package.
- Why this job: Be part of a vibrant team making a real impact on customer experiences.
- Qualifications: Passion for leadership, great communication skills, and a drive for success required.
- Other info: Opportunity for bonuses and career growth in a supportive environment.
The predicted salary is between 22000 - 30000 £ per year.
Join Travelex in Glasgow, Scotland as a Bureau Manager for Tesco Travel Money. This is a permanent, full-time position with 37.5 hours per week and a salary of £27,495.
Working Patterns: Flexible shifts between Monday to Sunday with a monthly or weekly rota.
Benefits:
- A comprehensive voluntary benefits package including discounted corporate rates for various insurances.
- Employee wellness programmes offering guidance on physical, mental, and financial wellbeing.
- A wide range of employee discounts provided by Bravo Benefit.
- Flexible hours and shift patterns with opportunities for overtime.
- 25 days holiday (pro-rata) plus bank holidays and the option to sell days.
- Opportunity to earn a monthly bonus for hitting targets.
- Pension with Scottish Widows.
As a Bureau Manager, you will manage a team of Travel Service Partners, ensuring high levels of customer service and mentoring your team. You will engage with customers to process foreign exchange transactions accurately and efficiently, while delivering on key performance goals.
What do I need to have?
- A passion for leading dynamic teams to achieve business objectives.
- Great communication and motivational skills.
- A commitment to delivering exemplary customer service.
- A desire to succeed and make a positive impact.
Interview Process:
- Initial screening call with Talent Acquisition Partners or Bureau Managers.
- Online interview with a Talent Acquisition Partner.
- Bureau visit to meet the Area Manager and see the working environment.
- Offer of employment if successful.
Travelex is a market-leading provider of foreign exchange, founded in 1976. We are committed to simplifying our customers’ access to international money.
We are an equal opportunity employer and value diversity at our company.
Bureau Manager – Tesco Travel Money Glasgow- Silverburn – Full Time employer: Travelex
Contact Detail:
Travelex Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bureau Manager – Tesco Travel Money Glasgow- Silverburn – Full Time
✨Tip Number 1
Familiarise yourself with the foreign exchange market and current trends. Being knowledgeable about currency rates and economic factors can help you stand out during interviews, showing your passion for the role.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Think of specific examples where you motivated your team to achieve targets, as this aligns perfectly with what Travelex is looking for.
✨Tip Number 3
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you articulate your approach to delivering exceptional service, which is a key aspect of the Bureau Manager role.
✨Tip Number 4
Research Travelex's values and mission statement. Understanding their commitment to customer experience and operational compliance will allow you to tailor your responses in interviews, demonstrating that you're a great fit for their culture.
We think you need these skills to ace Bureau Manager – Tesco Travel Money Glasgow- Silverburn – Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Use specific examples that demonstrate your leadership skills and ability to deliver exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for leading teams and providing excellent customer service. Mention your understanding of the foreign exchange industry and how you can contribute to Travelex's goals.
Highlight Relevant Skills: In your application, emphasise skills such as communication, motivation, and attention to detail. These are crucial for the Bureau Manager role and will help you stand out as a candidate.
Prepare for the Interview: Research Travelex and the role thoroughly. Be ready to discuss your previous experiences and how they relate to the responsibilities of a Bureau Manager. Also, prepare for the numerical and accuracy test by practising similar exercises.
How to prepare for a job interview at Travelex
✨Show Your Leadership Skills
As a Bureau Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you nurtured their skills and improved customer service.
✨Understand Customer Service Excellence
Travelex places a high value on customer service. Be ready to discuss what exceptional customer service means to you and provide examples of how you've delivered it in previous roles. Highlight your understanding of the impact of poor service.
✨Brush Up on Numerical Skills
Since you'll be handling foreign exchange transactions, it's crucial to be comfortable with numbers. Practice basic numerical calculations and accuracy tests to ensure you're prepared for the assessment during the interview process.
✨Research Travelex and Tesco Travel Money
Familiarise yourself with Travelex's mission and values, as well as the specifics of the Tesco Travel Money service. This knowledge will help you align your answers with the company's goals and show your genuine interest in the role.
