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- Tasks: Support students with their funding applications and respond to enquiries.
- Company: GBS Global Applied Knowledge is dedicated to student success and support.
- Benefits: Flexible working hours, opportunity for remote work, and a supportive team environment.
- Why this job: Make a real impact on students' lives while developing your skills in a dynamic setting.
- Qualifications: Strong computer skills, good communication, and a passion for helping others.
- Other info: Commitment to GBS values and environmental responsibilities is essential.
To support students and applicants with their Student Funding applications, contacting students, scheduling online meetings, updating records and responding to enquiries relating to student funding and eligibility criteria. To provide a high level of customer care throughout the academic year.
WORKING PATTERN: Monday - Friday 3pm to 8pm, Saturday 10am to 3pm, Sunday (Only During enrolment periods). Please note, working pattern is subject to change during the busy periods.
Main Responsibilities
- Ensure all students receive full support for their student finance application before and after the course starts by providing prompt and accurate advice to their enquiries.
- Assist students in making their applications to Student Finance via online or paper application forms.
- Manage Student Finance enquiries related to undergraduate and postgraduate recruitment for courses offered by GBS.
- Coordinate with relevant departments to resolve student’s queries.
- Respond to student’s queries via email and SysAid ticketing system.
The duties listed are not exhaustive and may be varied from time to time as dictated by the changing needs of GBS. The post holder will be expected to undertake other duties as appropriate and as requested by their Line manager.
Requirements
- A high degree of computer literacy (particularly Microsoft Office Excel).
- Background in Student Finance is desirable but not essential.
- Dynamic, enthusiastic, self-motivated and disciplined individual with good communication, listening and organizational skills.
- Effective time management and planning.
- Strong communication skills both verbal and written.
- Ability to think outside the box.
Other Information
The Finance Support Officer will also be expected to demonstrate their commitment to GBS values and regulations, including equal opportunities policy, the GBS’s Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS’s Environmental Policy, and to their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.
Finance Support Officer (30 Hours) - Leeds employer: GBS Global Applied Knowledge
Contact Detail:
GBS Global Applied Knowledge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Support Officer (30 Hours) - Leeds
✨Tip Number 1
Familiarise yourself with the Student Finance system and its processes. Understanding how applications are submitted and what common issues arise will help you answer queries more effectively during interviews.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this role requires a high degree of computer literacy. Consider taking an online course or practicing with real data to demonstrate your proficiency.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Being able to share specific instances where you resolved issues or supported clients will showcase your suitability for the position.
✨Tip Number 4
Research GBS Global Applied Knowledge and their values. Showing that you align with their mission and understand their commitment to social, economic, and environmental responsibilities can set you apart from other candidates.
We think you need these skills to ace Finance Support Officer (30 Hours) - Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in student finance or customer support. Emphasise skills like communication, organisation, and time management, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Explain how your background and skills make you a great fit for supporting students with their funding applications.
Showcase Your Computer Skills: Since a high degree of computer literacy is required, mention your proficiency in Microsoft Office Excel and any other relevant software. Provide examples of how you've used these skills in previous roles.
Highlight Your Customer Care Experience: Demonstrate your commitment to providing excellent customer service. Share specific examples of how you've successfully handled enquiries or supported clients in the past, especially in a fast-paced environment.
How to prepare for a job interview at GBS Global Applied Knowledge
✨Know Your Student Finance Basics
Familiarise yourself with the student finance process, including application forms and eligibility criteria. This knowledge will help you answer questions confidently and demonstrate your understanding of the role.
✨Showcase Your Communication Skills
Since the role requires strong communication abilities, prepare examples of how you've effectively communicated with students or clients in the past. Highlight your listening skills and ability to provide clear, concise information.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks, especially during busy periods. Share specific strategies or tools you use to stay organised and ensure that all student enquiries are addressed promptly.
✨Align with GBS Values
Research GBS's values and environmental policies. Be prepared to discuss how you can contribute to these values in your role, showing that you're not just a fit for the job but also for the company culture.
