It Support Technician Apprentice (L3) Nqc Manchester, M4 6ja £14,722.50p/a 37.5hrs/w

IT Support Technician Apprentice (L3)

Location: Manchester, M4 6JA

Salary: £14,722.50 p/a (37.5 hrs/w)

Join to apply for the IT Support Technician Apprentice (L3) role at NQC.

NQC is a leader in supply chain risk management, with over twenty years experience providing technology and insight to global industry and governments. We use technology to help public and private sector organisations take control of risk across nearly 300,000 suppliers in over 145 countries. Our SCRiM platform enables clients to automate supplier identity and compliance management at scale and down multiple tiers of their supply chain. Our solutions are recognised as world-leading and are implemented across diverse industries.

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.

Responsibilities

First-line Support

• Provide first-line technical support to employees, resolving hardware and software issues
• Log and manage support tickets using a helpdesk system
• Assist with the setup and configuration of workstations, laptops, and mobile devices

Systems Administration

• Assist with the maintenance and monitoring of IT systems and networks
• Perform routine audits through system checks and backups

Network Support

• Assist with basic network troubleshooting and maintenance
• Learn about network protocols and technologies
• Help to ensure network security and stability

Data Management

• Assist with data entry, data backup, and data recovery processes
• Learn about database management and data security

General

• Assist with the inventory of IT equipment
• Create and maintain IT documentation
• Follow IT security policies and procedures

Apprenticeship Learning And Development

• Attend training sessions and workshops to develop your IT skills
• Complete coursework and assignments as part of your apprenticeship program
• Stay up to date with the latest IT trends and technologies
• Work towards achieving the required qualification

General Responsibilities

• Always be an ambassador for the company
• Maintain a high quality of communications, internally and externally
• Carry out any reasonable job-related task requested
• Adhere to all company policies and clauses included within the employment contract and company intranet, in particular the Information Security Policy, Code of Business Ethics, the Equality and Diversity Policy, the Health & Safety Policy, Internet and Email Policy and other asset-related policies
• Attend training courses provided by the company and maintain awareness and adherence to company policies and processes

Training Coverage

The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2

Schedule: Monday to Friday 9am – 5:30pm.