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For Companies At a Glance
- Tasks: Engage customers, showcase Samsung products, and provide exceptional service in a dynamic retail setting.
- Company: Join the Samsung Experience Store, where technology meets customer passion in Norwich.
- Benefits: Enjoy employee discounts, monthly bonuses, well-being tools, and a supportive work environment.
- Why this job: Be part of a vibrant team, grow your skills, and make a real impact in tech retail.
- Qualifications: Passion for people and technology, excellent interpersonal skills, and adaptability in a fast-paced environment.
- Other info: Flexible hours with training opportunities to enhance your career in the tech industry.
Location: 143, Merchants Hall, Chantry Place, Norwich NR2 1SH
Hours: 12 Hr (2 days a week)
Pay: Standard £12.21 Enhanced Opportunity: £14.21 20% Bonus potential
Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in Norwich.
Role Summary
As a Retail Assistant, you will play a vital role in delivering the goals of PRS & Samsung by embodying the brand’s ethos and providing inspirational customer service. Your main focus will be on enriching customers’ connected lives through unrivalled interactions, introducing them to Samsung’s products and services.
Core Responsibilities
- Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
- Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
- Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
- L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
- Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
- Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
- Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
Skills And Experience
- Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
- Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
- Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
- Love for Tech: You’re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
- Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.
Why join us?
At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role. Training includes (but not limited to), Induction, FCA, Product and customer journey.
What We Can Offer You
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well-being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays
Retail Assistant - Samsung Experience Store employer: Partner Retail Services (PRS&)
Contact Detail:
Partner Retail Services (PRS&) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Samsung Experience Store
✨Tip Number 1
Familiarise yourself with Samsung's latest products and technologies. Being knowledgeable about their offerings will not only help you in customer interactions but also show your genuine passion for the brand during interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family. Role-playing different scenarios can help you feel more confident in delivering exceptional service, which is crucial for this role.
✨Tip Number 3
Stay updated on retail trends and customer service best practices. This knowledge can give you an edge in discussions with hiring managers, demonstrating your commitment to continuous learning and adaptability.
✨Tip Number 4
Network with current or former employees of Samsung Experience Store. They can provide valuable insights into the company culture and expectations, helping you tailor your approach when applying through our website.
We think you need these skills to ace Retail Assistant - Samsung Experience Store
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and customer service. Emphasise any previous roles where you showcased your passion for technology and your ability to connect with customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role at Samsung. Mention specific examples of how you've provided exceptional customer service or how you've kept up-to-date with technology trends.
Showcase Your Skills: In your application, clearly outline your interpersonal skills, adaptability, and love for tech. Use bullet points to make these stand out, as they are key attributes for the Retail Assistant position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which is crucial in a retail environment.
How to prepare for a job interview at Partner Retail Services (PRS&)
✨Show Your Passion for Technology
Make sure to express your genuine love for technology during the interview. Share examples of how you've engaged with tech products in the past, and be ready to discuss the latest Samsung innovations that excite you.
✨Demonstrate Excellent Customer Service Skills
Prepare to showcase your interpersonal skills by discussing previous experiences where you provided exceptional customer service. Think of specific situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on customer satisfaction.
✨Be Ready to Discuss Adaptability
Retail environments can be fast-paced and ever-changing. Be prepared to share examples of how you've successfully adapted to change in previous roles, highlighting your ability to maintain high service standards under pressure.
✨Research Samsung Products
Familiarise yourself with Samsung's product range and services before the interview. Being knowledgeable about their offerings will not only impress your interviewers but also demonstrate your commitment to helping customers make informed choices.
