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- Tasks: Provide 1st line IT support and ensure smooth operation of systems.
- Company: Join a well-regarded professional services organisation in Leeds.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days remote.
- Why this job: Gain valuable experience in IT support while enhancing your customer service skills.
- Qualifications: Experience in 1st line support and familiarity with Microsoft environments required.
- Other info: We are an equal opportunities employer, welcoming diverse applicants.
Social network you want to login/join with: 3 months initially, strong chance of extension Leeds City Centre – Hybrid, 3 days in Leeds / 2 days remote An exciting new opportunity has arisen for a 1st Line Service Desk Analyst to work for a well-regarded professional services organisation in Leeds. You will be responsible for providing 1st line support to end users and play a crucial role in ensuring the smooth operation of IT systems. Responsibilities: Respond to and resolve incoming support requests from end-users via phone and email Monitor ticketing systems Provide excellent customer service and ensure a positive user experience Document and track all support interactions and resolutions Collaborate with other IT teams to escalate and resolve complex issues Experience Required: Experience in a 1st line support role Experience working in a Microsoft environment – Windows 10/11, Office 365, Exchange, Active Directory Experience with InTune is desirable but not essential Excellent customer service skills Strong written and verbal communication skills Ability to work independently as well as in a team If you are interested and would like to hear more, please get in contact today. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. #J-18808-Ljbffr
1st Line Service Desk Analyst employer: Fruition IT
Contact Detail:
Fruition IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Windows 10/11 and Office 365. Having hands-on experience or even a basic understanding of these systems can give you an edge during the interview.
✨Tip Number 2
Brush up on your customer service skills, as this role heavily emphasises providing excellent support. Consider preparing examples from your past experiences where you successfully resolved issues or improved user satisfaction.
✨Tip Number 3
Practice your communication skills, both verbal and written. You may be asked to explain technical concepts to non-technical users, so being able to convey information clearly is crucial.
✨Tip Number 4
Network with current or former employees of the organisation if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace 1st Line Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support roles, particularly with Microsoft environments like Windows 10/11 and Office 365. Use specific examples to demonstrate your customer service skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your relevant experience and how you can contribute to providing excellent customer service and support.
Highlight Relevant Skills: In your application, emphasise your strong written and verbal communication skills. Mention any experience with ticketing systems and your ability to work both independently and as part of a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Fruition IT
✨Know Your Technical Stuff
Make sure you're familiar with the key technologies mentioned in the job description, like Windows 10/11 and Office 365. Brush up on your knowledge of Active Directory and any experience you have with InTune, as this will show your technical competence.
✨Demonstrate Customer Service Skills
Since this role heavily focuses on providing excellent customer service, prepare examples from your past experiences where you successfully resolved user issues. Highlight your communication skills and how you ensured a positive user experience.
✨Practice Common Support Scenarios
Think about common support requests you might encounter in a 1st line role. Practising how you would handle these scenarios can help you articulate your thought process during the interview, showcasing your problem-solving abilities.
✨Show Team Spirit
This position requires collaboration with other IT teams, so be ready to discuss how you've worked effectively in a team before. Share specific examples that demonstrate your ability to communicate and escalate issues when necessary.
