Insurance Technician

We are looking to recruit an Insurance Technician in our Head Office Insurance Team, on a full-time basis.

Responsibilities of the role:

• Reporting to our Insurance Manager, the Insurance Technician's main tasks will include:
• Provide Technical administrative assistance within the Insurance Dept. and for Head of Risk, ensuring integrity of incident and financial data records.
• Preparing accurate statistical reports for the Head of Risk and/or Insurance Manager as required by insurers, brokers or others.
• Managing & maintaining sensitive and confidential information, ensuring it is handled securely and in compliance with Company policies and procedures.
• Ensuring resilience within the Department through development of an understanding of key elements of the Insurance Officer and Insurance administrator roles and deputising for each during times of absence.
• Providing support to Head of Risk and Insurance Manager by assisting with Operational Risk projects or preparing statistical reports, databases or analysis as required.
• Lead the development and maintenance of the ROSCO safe driver awards scheme, ensuring that records are updated regularly and accurately, ensuring all qualifying drivers receive the appropriate award level.
• Assist other Departments with incident related queries or liability considerations & ensuring any relevant information is entered & maintained on Company systems.
• Assisting with internal case reviews to ensure continual attention to optimising the Department's efficiency & financial performance.
• Proactive handling of a caseload of Third Party Damage & non-fault claims for the Company, within terms of insurance arrangements and departmental financial authority limits.
• Working largely autonomously, dealing with all aspects from intimation to conclusion, including handling of telephone, e-mail & other written correspondence from other parties & their representatives, insurers, other contacts & internal departments; assessing liability, including viewing CCTV; maintaining accurate reserves for ongoing claims; assisting with internal case reviews to ensure continual attention to optimising the Department's efficiency & financial performance.
• Gathering data from the Company's operating systems or from other departments, then preparing & issuing statistical & analytical reports, including KPI reports, to others within the Company, including Directors, Operational & Engineering Management, Finance & other Depts., periodically, annually or as required in required formats, including Word, Excel and Power BI.

Requirements for the role:

• A working knowledge of Insurance administration is essential, ideally developed within a motor / third party claims environment. Some claims handling experience would be advantageous.
• Strong IT skills, including sound working knowledge of Excel and Word & ability to maintain and utilise databases with an exacting level of accuracy. Training will be provided, as required, on Company specific practices, systems & software etc.
• Excellent communication skills, both verbal & written, as well as strong organisational skills, attention to detail & a high level of accuracy.
• ACII qualification (or legal equivalent), or progression towards same, would be advantageous.

What we can offer you:

• 36.5 hours per week, generally Monday to Friday, 9am - 5pm. Occasional flexibility may be required to meet the needs of the Dept. & business.
• Salary dependent on experience.
• 35 days' annual leave.
• FREE travel across our bus and tram network.
• 90% discounted travel for a friend or family member.
• Continual training and development.
• Health Cash Plan and Employee Assistance Programme.
• Employee benefits, discounts and rewards.

To apply, please submit your CV and a cover letter explaining your interest and suitability for this role.

CLOSING DATE - Friday 13th June 2025.