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For Companies At a Glance
- Tasks: Join our Service Desk team to provide first-line IT support and resolve user issues.
- Company: Be part of a dynamic internal IT department focused on customer service and tech solutions.
- Benefits: Enjoy 22 days annual leave, pension, Perkbox rewards, and volunteering days.
- Why this job: Perfect for those eager to kickstart their IT career in a supportive environment.
- Qualifications: Basic knowledge of Microsoft Office 365 and customer service experience preferred.
- Other info: Opportunity to work with diverse users, from mobile operatives to Directors.
The predicted salary is between 28800 - 43200 £ per year.
Role
A position has become available working on a busy Service Desk as part of a small internal IT department. The successful candidate will be required to log and resolve tickets that come into the Service Desk, dealing with a wide variety of issues across multiple platforms and bespoke software packages. Support is currently provided primarily over the phone to over 1,000 users, although face-to-face support and desk visits are common. This is a customer-focused role providing first-line support to a wide variety of users, from standard users and mobile operatives up to Director level. The role is ideal for someone wanting to make an entry into IT & Digital.
Key Tasks / Activities / Responsibilities
Key Knowledge
Key Skills
Key Experience
Benefits
Digital Advisor - Stratford employer: Axis Europe
Contact Detail:
Axis Europe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Advisor - Stratford
✨Tip Number 1
Familiarise yourself with the key technologies mentioned in the job description, such as Microsoft Office 365 and Windows operating systems. Having a solid understanding of these tools will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your customer service skills, as this role is heavily focused on providing support to a diverse user base. Practising how to communicate effectively over the phone and in person can set you apart from other candidates.
✨Tip Number 3
Consider gaining some hands-on experience with ticketing systems or service desk operations. Even if it's through volunteering or internships, this experience can give you practical insights that will be valuable during interviews.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. They can provide insider knowledge about the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Digital Advisor - Stratford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Digital Advisor role. Emphasise any customer service experience, technical skills, and familiarity with Microsoft Office 365 and Windows operating systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide first-line support and resolve issues effectively.
Highlight Relevant Skills: In your application, clearly outline your communication skills, good telephone manner, and ability to work independently. These are key attributes for the Digital Advisor position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at Axis Europe
✨Know Your Tech Basics
Familiarise yourself with the key technologies mentioned in the job description, such as Microsoft Office 365 and Windows operating systems. Being able to discuss your knowledge of these platforms will show that you're prepared and capable of handling the technical aspects of the role.
✨Demonstrate Customer Service Skills
Since this role is customer-focused, be ready to share examples of how you've provided excellent customer service in the past. Highlight your communication skills and ability to resolve issues effectively, as these are crucial for success in a service desk environment.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific support situations. Think about common IT issues and how you would approach resolving them, especially over the phone or in person.
✨Show Enthusiasm for IT
Express your passion for IT and digital technologies during the interview. Since this position is ideal for someone looking to enter the field, showcasing your eagerness to learn and grow within the industry can set you apart from other candidates.
