Insights Manager Commercial

This job is with IAG Tech, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

We are a part of International Airlines Group, one of the world's leading airline groups flying to over 270 destinations and carrying more than 100 million passengers each year.

We provide a plug and play platform of scalable, best in class procurement, finance and IT business services to Aer Lingus, British Airways, IAG, IAG Cargo, IAG Loyalty, Iberia, Iberia Express, LEVEL andVueling.

We combine functional expertise with a strong focus on customer service to make our Group stronger, more efficient, more competitive.

We are looking for a strategic and detail-oriented Insights Manager to lead the delivery of data-driven insights that support the Commercial division of the Group, including areas such as Revenue Management, Sales, Marketing, Network Planning, and Loyalty. This role will work in collaboration with a team of data analysts and act as a key liaison between the data department and commercial stakeholders to ensure that project are prioritized and defined according to business needs. 

The position is based in London. 

Key Responsibilities

Insights Generation & Business Support

• Partner with commercial teams to understand business goals and provide analytical solutions that support pricing strategy, route profitability, sales performance, customer segmentation, and marketing campaigns.
• Analyse market sensitivities, demand patterns, booking behaviours, and competitive performance using internal and external data sources.
• Develop and deliver clear, actionable insights to drive revenue optimisation, enhance customer experience, and inform strategic decisions.
• Summarise and distil commercial performance, trends, and opportunities, producing high-quality reports and presenting regularly to senior leadership at Group level.

Data & Reporting Excellence

• Oversee the creation and maintenance of dashboards, forecasting models, and recurring performance reports tailored to the airline's commercial KPIs.
• Ensure data quality, consistency, and alignment across departments.

Stakeholder Engagement & Strategic coordination

• Oversee project prioritization, resource allocation, and timely delivery of insights and reporting outputs.
• Encourage innovation in analysis methods, tools, and storytelling techniques.

• Constructively challenge stakeholders to ensure project prioritisation reflects the most critical and urgent business goals.
• Act as the data representative to commercial leadership, ensuring insights align with broader business priorities.
• Build strong relationships with commercial stakeholders to proactively identify opportunities where data can unlock business value.

Qualifications

Required

• Bachelor's or Master's degree in a quantitative field (e.g., Statistics, Data Science, Economics, Operations Research, or Business Analytics).
• 6+ years of experience in the aviation, travel technology, or transportation sectors.
• At least 3 years’ experience in roles such as commercial analysis, strategy consulting, or corporate development.
• At least 2 years’ experience leading or managing a team of data analysts.
• Excellent communication skills with the ability to influence stakeholders through data storytelling.

Preferred

• Expertise in SQL and advanced data visualization tools (e.g., Tableau, Power BI, or Looker).
• Knowledge of statistical modelling, forecasting, or machine learning techniques.

Additional Information#LI-DNI