TalkTalk Business | Head of Trading Insights

About Us Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. For over 25 years, we’ve been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach. Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential. If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity. The Role The Head of Insights & Analytics will play a pivotal role and have primary responsibility over delivering an insights and analytics program that will enable the business to achieve its strategy and commercial objectives by leveraging data-driven decision making. The role would lead on creating the vision on how to unfold future data and insights, and will play a mentoring role for the wider team. They will determine on the right stack/tooling infrastructure the business needs, and guide the data workhouse and ensure that it is delivered in the correct format. Responsibilities Develop and execute a comprehensive data and analytics strategy aligned with business objectives. Inspire, lead, and mentor the analytics team to promote professional development and continuous improvement. Establish robust governance policies to maintain data quality, integrity, and security. Oversee the design and management of business intelligence tools, dashboards, and models to enable data-driven decision-making. Design and iterate on the weekly, monthly and quarterly trading insights required to deliver budgeted performance. Direct the data & insights self-serve strategy, ensuring dashboards meet business stakeholder needs and minimize manual intervention. Lead the development and deployment of advanced analytics solutions, including predictive modelling (Propensity to churn / buy et al), machine learning, and statistical tools. Ensure rigorous testing and validation of analytics deliverables for accuracy and reliability. Collaborate with cross-functional teams and senior management to understand their data needs and deliver actionable insights. Oversee data projects from inception to delivery, ensuring alignment with business objectives, timelines, and quality standards. Drive the application of advanced data science techniques, including AI, machine learning, and algorithmic analysis, to solve complex business challenges. Perform sophisticated data analysis to uncover trends, patterns, and insights that guide business strategies. Skills and experience we are looking for Proven experience in leading data and analytics teams in a corporate environment. Strong knowledge of data governance principles, business intelligence tools, and advanced analytics techniques. Expertise in statistical methods, predictive modelling, and machine learning. Excellent communication and stakeholder management skills, with the ability to influence decision-making at a senior level. Project management experience, with a track record of delivering complex data projects on time and within scope. Proven experience delivering Trading performance insights in a telecoms or MSP business with a variety of go-to-market motions (both low touch, high velocity and high touch, low velocity). How you will work At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working. What can we offer you? Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication. Comprehensive Benefits Package : Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits. Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees. Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development. Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ. Be a part of our story We’re human, just like you. We’ve created a happy, diverse, inspiring workplace for real people, just like you. So, if you’re tuned in to the way people think. If you make mistakes sometimes but keep trying. If you love making connections and building a team. If you understand what customers want and are committed to making it happen, be a part of our story.