Claims Technician - John Lewis Team

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

The Role:

As a Claims Handler in our John Lewis Home Insurance Claims team, you will deal with claims from first notification of loss through to settlement, where you’ll have the autonomy to act as the claim owner and decision maker, working alongside suppliers, contractors, and other stakeholders to identify the best solution to support the customer and resolve their claim. And as an industry leader in innovating digital solutions, you’ll have access to a variety of technologies to support you and enhance the customer journey. Access to the latest video technology will provide you with the opportunity to access customer properties and liaise with suppliers on site where appropriate during the claims process.

Your key responsibilities will be:

• Single contact point for customer & suppliers
• Claim, information & supplier project management
• All cost control and payments

The successful candidate will be responsible for delivering the highest technical quality, always with customer experience in mind as befits a John Lewis product. You will be an excellent communicator, self-motivated and disciplined. Flexibility and willingness to embrace change are a must, along with an enthusiasm for industry leading technology.

You will have/will be:

• Exceptional Customer Service ethics
• Ability to demonstrate in excess of 2 years’ experience of handling domestic property claims from instruction to conclusion
• Commitment to gaining the relevant knowledge and skill for the professional and technical requirements of the job.
• Effective communication and negotiation skills
• Self-motivated, conscientious, and able to work under your own initiative
• A desire to embrace innovative working practices
• Ideally have or be progressing with Cert CII and Cert CILA qualifications
• Conscientious and hard working to achieve required results, as well flexible and adaptable during times of surge.

Where you’ll work:

Many of our colleagues now benefit from working flexibly between the office and home, which helps support a healthy work/life balance. When you do spend time in our offices, you’ll experience bright and open surroundings which offer excellent areas for collaboration as well as desk space. It’s an ideal environment for working alongside and interacting with fellow colleagues.

When You’ll Work:

You’ll be contracted to work 35 hours per week – Monday to Friday, between the hours of 8am and 6pm. However, a degree of flexibility may be required during busy periods.

What will you get for this role?

• Competitive salary depending on skills, experience and qualifications
• Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
• Healthcare scheme
• A Self Invested Personal Pension Scheme
• Holiday allowance of 25 days plus bank holidays
• Discounts on various products and services
• Employee assistance programme for employee wellbeing
• Life assurance
• Group Income Protection
• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app

Working at Sedgwick:

Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.

We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.

Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.