Vendor/Supplier Relationship Manager in City of London

Do you have experience working in a ?????? ???? ???????????????????? ?????????????? ???????????????? environment? We\’re looking for a ????????????/???????????????? ???????????????????????? ?????????????? to take ownership of third-party supplier relationships ensuring performance, issue resolution, and service continuity across IT operations. This role plays a key part in cross-functional collaboration and directly supports the stability and quality of IT services. . This is a permanent position with a leading entity in the oil and gas sector, requiring both office-based and remote work, with occasional travel as needed.

Key Responsibilities:

• Collaborate with Fluxys ICT to ensure secure, stable, and resilient IT platforms.
• Ensure that new functionalities introduced as part of Project Change are included in the service catalogue.
• Oversee day-to-day operations of applications, ensuring high performance and accurate reporting.
• Manage and resolve escalated support issues between the business and Fluxys ICT or third-party vendors.
• Develop, maintain, and enhance all reporting and KPI monitoring of ICT products and services provided by Fluxys ICT, including cybersecurity.
• Collaborate with the cybersecurity team on rolling out new services, policies, and procedures across the company and IT estate.
• Maintain effective working relationships across the Group to optimise service delivery and leverage knowledge sharing.

Job Requirements:

• Experience in IT service management, preferably within the oil and gas sector.
• Proficiency in IT Service Desk operations and management.
• Strong understanding of IT Service Management principles.
• Experience in managing third-party IT service providers and vendors.
• Ability to communicate effectively with internal clients and external stakeholders.
• Strong problem-solving and organisational skills.
• Experience with cybersecurity management is advantageous.

Benefits:

• Competitive remuneration package
• Opportunity to work in a dynamic and challenging environment
• Professional development and training opportunities
• Collaborative and supportive team culture
• Flexible working arrangements
• Employee benefits package

If you have a strong background in IT service management and are looking for an exciting opportunity to further your career, we would love to hear from you. Apply now to join our client\’s dynamic team in London.