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For Companies At a Glance
- Tasks: Engage with customers, process enquiries, and maintain strong relationships.
- Company: Join Sysco, a leader in foodservice, dedicated to community impact and innovation.
- Benefits: Enjoy flexible working, competitive salary, enhanced leave, and career progression opportunities.
- Why this job: Be part of a dynamic team shaping the future of foodservice in Northern Ireland.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service required.
- Other info: Opportunity to work in a state-of-the-art facility with ongoing training and development.
The predicted salary is between 19200 - 20800 £ per year.
Join Our Team at Sysco - Exciting Opportunities Await
At Sysco, our success is powered by passionate, dedicated people who go above and beyond to deliver every day. We deliver opportunities to our colleagues ensuring that we can all thrive in work and beyond. We deliver the potential of food and drink to our customers, supporting thousands of cafes, restaurants and bars to thrive every day. We deliver new thinking, technology and talent to our industry. We deliver support and commitment to our communities, making a lasting impact.
Be Part of Something Big - Sysco's New Chapter in Northern Ireland
We are expanding our presence in Northern Ireland with the opening of our brand-new, state-of-the-art "Sysco Belfast" facility at Nutts Corner, Co. Antrim. This is a transformational step for our business in Northern Ireland, bringing enhanced capacity, efficiency, and career growth opportunities. We are looking for talented individuals to join us on this exciting journey. New team members will initially be based at our Lisburn Depot on Hillhall Road, before relocating to our cutting-edge Belfast facility later this year.
Join Us and Grow Your Career
We are seeking passionate, ambitious, and driven individuals who want to be part of a team shaping the future of foodservice across the island of Ireland. Whether you are an experienced professional or looking for your next challenge, now is the perfect time to join us. As part of our recipe for growth, we are looking for Contact Centre Executives to join our team, in our new Belfast facility. This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here at Sysco - keeping the customer at the heart of everything we do.
Summary:
If you are a self-starter, who is driven by the opportunity, in a customer facing environment where there is always a solution to succeed, then this is a role for you. You will be an ambassador for Sysco in all that you do, working with integrity and a strong sense of customer first, you will be passionate about consistently delivering on the Customer Experience we promise to our Customers.
Key Accountabilities:
- Act as the first point of contact with our customers through our contact channels, consistently displaying full ownership of customer requests.
- Increase our customer's awareness of Sysco while working to ensure their relationship with us is strong.
- Constantly put the customer at the heart of everything you do.
- Process all customer enquiries, orders and general administration timely and accurately.
- Develop and maintain product knowledge of our products and the prices while also being market aware of our competitors.
- Able to take on board ongoing training and development, and strives to become better.
- Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco.
- Have the attention to detail.
- Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.
Requirements:
Essential:
- Willingness to engage in conversations with customers to determine suitability of products.
- Capability of proving credibility with customers and building strong customer relationships.
- Motivated and driven to deliver on time for our customers.
- Excellent and accurate literacy and numeracy skills, attention to detail.
- The ability to work in a busy environment.
- Outstanding organisation skills and ability to prioritise work.
- A keen interest in delivering superb customer service by seeing issues through to resolution.
- A proactive approach to problem solving and issue resolution.
- Flexible with the ability to work to across multiple shift patterns.
Desirable:
- Experience in a similar role, which is an order capture role with some customer service elements, is preferred.
- Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
- Knowledge of Salesforce is desirable.
- Ability to think creatively in proposing customer solutions.
On Offer:
- Flexible working possible - potential for hybrid / home working
- Competitive Salary
- Enhanced Annual Leave
- Company Pension
- Group Life Scheme
- Wellbeing Day
- Service Recognition
- Learning & Development Programmes
- STAR Award
- Sysco Discounted Staff Purchase Scheme
- Bike to Work Scheme
- Lifestyle Savings Platform on a number of well-known brands and retailers
- Maternity & Paternity Pay
- Tuition Reimbursement Scheme
- Sick Pay
- Strong Career Progression Opportunities
- Employee Assistance Programme
The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.
Contact Centre Executive - Belfast employer: Sysco Ireland
Contact Detail:
Sysco Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Executive - Belfast
✨Tip Number 1
Familiarise yourself with Sysco's core values and customer service ethos. Understanding what drives the company will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared to handle inquiries effectively.
✨Tip Number 3
Research the foodservice industry and Sysco's position within it. Being knowledgeable about their products and competitors will show your enthusiasm and commitment to the role during discussions.
✨Tip Number 4
Network with current or former employees of Sysco if possible. They can provide valuable insights into the company culture and the expectations for the Contact Centre Executive role, which can give you an edge in your application.
We think you need these skills to ace Contact Centre Executive - Belfast
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and requirements for the Contact Centre Executive position. Tailor your application to highlight how your skills and experiences align with what Sysco is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver excellent customer experiences.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific aspects of Sysco that attract you, and explain how your background makes you a great fit for their team. Be sure to convey your passion for customer service.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, as well as ensuring that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Sysco Ireland
✨Show Your Passion for Customer Service
Sysco is all about putting the customer first, so make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to help a customer.
✨Demonstrate Your Problem-Solving Skills
In a contact centre role, you'll often face challenges that require quick thinking. Prepare to discuss specific situations where you successfully resolved customer issues, highlighting your proactive approach and creativity in finding solutions.
✨Know Your Products and Competitors
Familiarise yourself with Sysco's products and services, as well as their competitors. Being knowledgeable will not only impress your interviewers but also show that you're serious about the role and ready to engage with customers effectively.
✨Exhibit Strong Communication Skills
As a Contact Centre Executive, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and professional.
