Property Management Compliance Officer - UASC and Care Leaver in Whitstable

Our client, a leading provider of housing solutions, is seeking a dedicated professional to support the delivery of a comprehensive and professional internal audit function for the KCC contract and any future UASC and Care Leaver contracts. Reporting to the UASC and Care Leaver Property Management Compliance Service Manager, you will be responsible for independently conducting internal audits across designated areas of the business and reporting findings to the Head of UASC and Care Leaver Contracts.

Key Responsibilities:

• Plan and prioritise property inspections, audits, and quality assurance visits in line with the contract requirements.
• Provide operational guidance and support to Housing Officers to uphold property standards and assist accommodated young people.
• Liaise with social services, contractors, and other professionals to support service delivery, address issues, and resolve complaints promptly.
• Conduct internal audits from planning to reporting stages, ensuring compliance with contract KPIs and identifying risks.
• Attend meetings to present audit findings and collaborate on practical solutions to mitigate identified risks.
• Schedule and coordinate inspections for planned and emergency dispersals, while monitoring and escalating any property issues or delays.
• Carry out risk assessments and oversee the tracking of property defects to ensure health, safety, and quality standards are met.

Required Skills:

• Proven housing experience at a supervisory or managerial level, ideally within a challenging tenant environment.
• Strong people management skills with a track record of leading and supporting diverse teams.
• Extensive experience in Quality Assurance within the housing or construction sectors, with in-depth knowledge of quality control procedures and legal standards.
• Membership of the Chartered Quality Institute (CQI) or equivalent is preferred; Internal Quality Assurance (IQA) qualification is desirable.
• Excellent communication skills.
• Solid background in planning and project management, consistently delivering against objectives.
• Strong understanding of Quality Assurance frameworks, standards, and industry best practices.
• Good interpersonal and relationship-building skills.
• Able to remain calm and effective under pressure.
• Full UK driving licence and use of own vehicle required, the role involves remote working with daily travel.

Benefits:

• 25 days annual leave plus bank holidays
• Health Membership
• Life cover
• 6-month probation period
• 4% employer and 4% employee pension contribution
• Laptop, phone, and other equipment as needed
• Employee Assistance Programme
• Referral scheme

The successful candidate will need to hold a valid UK driving licence and will be required to undergo a satisfactory DBS (Disclosure and Barring Service) check and Counter Terrorism Clearance (CTC) check, in accordance with the responsibilities of the role.

Please contact Kerrie Collett on 07778 403485 to learn more, or submit your application today.