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For Companies At a Glance
- Tasks: Investigate fraud claims, manage caseloads, and liaise with external parties.
- Company: Join a leading UK motor insurance company known for niche cover and market expertise.
- Benefits: Enjoy hybrid working, personal development opportunities, and a supportive team culture.
- Why this job: Make a real impact by protecting customers and enhancing your investigative skills in a dynamic environment.
- Qualifications: Experience in bodily injury claims and knowledge of various fraud types is essential.
- Other info: This role offers a chance to work with cutting-edge tools and develop valuable industry relationships.
The predicted salary is between 36000 - 60000 £ per year.
Location: Nottingham / Manchester / Tunbridge Wells / Whitstable/ Chesterfield (hybrid working)
Overview
Due to the continued success and expansion, we are now looking to recruit an experienced Claims Fraud Investigator to join our dynamic and forward-thinking teams. With a strong presence in the UK motor insurance market, we specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products. The purpose of this role is to protect our customers, partners, and our business from fraud.
Key Responsibilities
- Screening incoming claims referrals against known fraud indicators and other risk factors, identifying cases where investigation is required as well as providing detailed feedback on those that do not to the Claims Department to assist in improving referral quality.
- Managing fraud rings and linked claim investigations, adhering to internal and IFB protocols.
- Utilising a variety of desktop tools (CUE, MIAFTR etc.) as well as various internet checks and databases to assist with claimant profiling and to determine the direction of the investigation.
- Utilise conversation management techniques in order to further determine risk and separate honesty from inconsistency when dealing with all claimants and their representatives.
- Pursuing follow up inquiries with external parties including regulatory and licensing authorities, other insurers and law agencies.
- Providing focused instructions to, and subsequently liaising with, specialist investigative suppliers including field investigators, engineers and forensic specialists.
- Validating documents and handling sensitive data.
- Ability to assess the evolving evidential picture of a claim in order to drive a proactive investigation and determine the correct outcome.
- Managing claims caseload, in accordance with the claims philosophy, claims handling procedures and service levels.
- Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
- Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
- Developing and maintaining effective relationships with colleagues and business partners.
- Pro-actively managing personal training and development requirements.
- Undertaking general claims tasks, as required.
- To adhere to Company processes with regard to FCA compliance, DPA and Treating Customers Fairly, ensuring strict compliance in all these areas.
Essential Skills and Knowledge:
- Bodily injury claims handling experience.
- Investigation of suspect fraudulent RTA/bodily injury claims.
- Knowledge of Credit Hire claims.
- Knowledge and experience of numerous fraud types.
Counter Fraud Investigator in Manchester employer: Gerrard White
Contact Detail:
Gerrard White Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Counter Fraud Investigator in Manchester
✨Tip Number 1
Familiarise yourself with the latest trends in fraud detection and investigation techniques. Understanding the current landscape of fraud in the motor insurance sector will give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals in the insurance and fraud investigation fields. Attend relevant industry events or join online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Brush up on your knowledge of the tools mentioned in the job description, such as CUE and MIAFTR. Being able to discuss how you've used similar tools or your willingness to learn them can demonstrate your readiness for the role.
✨Tip Number 4
Prepare to showcase your experience with managing claims caseloads and adhering to compliance regulations. Be ready to share specific examples of how you've successfully navigated these areas in your previous roles.
We think you need these skills to ace Counter Fraud Investigator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling and fraud investigation. Use specific examples that demonstrate your skills in managing fraud cases and your knowledge of various fraud types.
Craft a Strong Cover Letter: Write a cover letter that clearly outlines your motivation for applying to this role. Mention your understanding of the company's focus on protecting customers from fraud and how your background aligns with their needs.
Highlight Relevant Skills: In your application, emphasise your experience with desktop tools like CUE and MIAFTR, as well as your ability to manage claims caseloads effectively. Show how these skills will contribute to the team's success.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Counter Fraud Investigator.
How to prepare for a job interview at Gerrard White
✨Know Your Fraud Indicators
Familiarise yourself with common fraud indicators relevant to the role. Be prepared to discuss specific examples of how you've identified and managed fraud in previous positions, as this will demonstrate your expertise and understanding of the industry.
✨Showcase Your Investigation Skills
Highlight your experience with various investigation tools and techniques. Discuss how you have used desktop tools like CUE and MIAFTR in past roles, and be ready to explain your approach to claimant profiling and managing fraud rings.
✨Demonstrate Communication Proficiency
Effective communication is key in this role. Prepare to showcase your conversation management techniques and how you've successfully navigated discussions with claimants and external parties. This will illustrate your ability to separate honesty from inconsistency.
✨Understand Compliance and Regulations
Be well-versed in FCA compliance, DPA, and Treating Customers Fairly principles. During the interview, express your commitment to adhering to these regulations and provide examples of how you've ensured compliance in your previous work.
