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- Tasks: Lead a friendly front of house team, ensuring exceptional guest service.
- Company: Join a welcoming hotel in the beautiful Eastbourne area.
- Benefits: Enjoy a competitive salary, share of service charge, and live-in options.
- Why this job: Perfect for those looking to advance their career in hospitality with a supportive team.
- Qualifications: Experience in hotel front office operations and excellent communication skills required.
- Other info: Flexibility needed for a 40-hour week, including weekends and bank holidays.
The predicted salary is between 24000 - 36000 £ per year.
Reception Supervisor, required to join a friendly front of house team, to work for our client, a hotel, located in the Eastbourne area. This role is offered a 40-hour week, you will be working over 5 days out of 7 days to include weekends and bank holidays on a rota. Live in is available if required.
An example of the duties for the role of Reception Supervisor:
- This is a full time role, working five days over seven, including weekends, bank holidays and evenings, so flexibility is required.
- Reporting to the Front of House Manager, and Reception Manager you will assist with the day to day running of the Reception and Night teams.
- The role will require you to deliver exceptional service and create lasting impressions.
- As the main point of contact for all guests you will need to be warm and motivated with a desire to exceed their expectations.
This fantastic opportunity would be perfect for an experienced Reception Supervisor or Hotel Receptionist seeking to progress their career.
Requirements for the role of Reception Supervisor:
- A background working in hotel front office operations.
- An excellent communicator and motivator to be able to assist to train and develop the current dedicated team and lead by example at all times.
- Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
- Knowledge of Opera PMS or similar hotel front office system.
Salary for the role of Reception Supervisor is given as competitive. A share of the service charge is paid on top of this basic salary. 40-hour week. Live in is available if required, and this would be deducted from your salary.
Candidates must be eligible to live and work in the UK.
Reception Supervisor - Hotel employer: N.E. Recruitment
Contact Detail:
N.E. Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor - Hotel
✨Tip Number 1
Familiarise yourself with the hotel and its services before your interview. Knowing specific details about the hotel can help you demonstrate your genuine interest in the role and show that you're proactive.
✨Tip Number 2
Highlight your experience in customer service during any conversations or interviews. Share specific examples of how you've gone above and beyond to ensure guest satisfaction, as this is crucial for a Reception Supervisor.
✨Tip Number 3
Prepare to discuss your leadership style and how you motivate a team. Since you'll be assisting in training and developing staff, showcasing your ability to lead by example will set you apart from other candidates.
✨Tip Number 4
If you have experience with Opera PMS or similar systems, be ready to talk about it. Mentioning your familiarity with these tools can give you an edge, as it shows you're prepared to hit the ground running.
We think you need these skills to ace Reception Supervisor - Hotel
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel front office operations. Emphasise any previous roles as a Reception Supervisor or Hotel Receptionist, showcasing your ability to deliver exceptional service and lead a team.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention specific examples of how you've exceeded guest expectations in the past and your motivation to train and develop a team.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as excellent communication, problem-solving abilities, and familiarity with hotel management systems like Opera PMS. Provide concrete examples of how you've demonstrated these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reception Supervisor role.
How to prepare for a job interview at N.E. Recruitment
✨Show Your Warmth
As a Reception Supervisor, you'll be the first point of contact for guests. Make sure to convey your warmth and friendliness during the interview. Practice a welcoming smile and positive body language to demonstrate your ability to create lasting impressions.
✨Highlight Your Experience
Discuss your background in hotel front office operations confidently. Be prepared to share specific examples of how you've handled guest issues or trained team members. This will show that you have the necessary experience and problem-solving skills for the role.
✨Demonstrate Flexibility
Since the role requires working over weekends and bank holidays, express your willingness to be flexible with your schedule. Mention any previous experiences where you successfully managed a varied work schedule, as this will reassure them of your commitment.
✨Familiarise Yourself with Opera PMS
If you have experience with Opera PMS or similar hotel front office systems, make sure to mention it. If not, take some time to research the system and understand its basic functions. This knowledge will show your initiative and readiness to hit the ground running.
