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For Companies At a Glance
- Tasks: Assist customers with technical queries and provide solutions.
- Company: Join Paxton, a global innovator with 40 years of experience in technology.
- Benefits: Enjoy a vibrant work culture and potential remote work options.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Opportunity to grow within a supportive and collaborative environment.
The predicted salary is between 28800 - 42000 £ per year.
At the heart of Paxton, we are innovators, we look for ways of harnessing new technology to provide better solutions for our customers. We are a global brand with nearly 40 years of experience, and our team of over 400 employees is spread around the world. We pride ourselves on creating a vibrant environment, with a focus on excellent company culture.
Technical Customer Service Advisor employer: Paxton Access
Contact Detail:
Paxton Access Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Paxton's products and services. Understanding their technology and how it benefits customers will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your problem-solving skills. As a Technical Customer Service Advisor, you'll need to resolve customer issues effectively, so prepare examples of how you've tackled challenges in previous roles.
✨Tip Number 3
Emphasise your communication skills. Being able to explain technical concepts in a clear and friendly manner is crucial, so think of ways to illustrate your ability to connect with customers.
✨Tip Number 4
Research the company culture at Paxton. Understanding their values and work environment can help you align your answers during interviews, showing that you're a great fit for their team.
We think you need these skills to ace Technical Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Technical Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous customer service roles or technical support experience you have. Use specific examples to demonstrate your problem-solving skills and ability to work with technology.
Highlight Your Soft Skills: Customer service roles require strong communication and interpersonal skills. Make sure to mention your ability to communicate effectively, handle customer inquiries, and work well in a team environment.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work at Paxton and how you can contribute to their innovative culture.
How to prepare for a job interview at Paxton Access
✨Understand the Company Culture
Before your interview, take some time to research Paxton's company culture. They pride themselves on a vibrant environment, so be prepared to discuss how you can contribute to and thrive in such a setting.
✨Showcase Your Technical Knowledge
As a Technical Customer Service Advisor, you'll need to demonstrate your understanding of technology. Be ready to discuss any relevant experience or knowledge you have about the products and services they offer.
✨Prepare for Customer Scenarios
Think of potential customer service scenarios you might face in this role. Prepare examples of how you've successfully handled similar situations in the past, focusing on problem-solving and communication skills.
✨Ask Insightful Questions
At the end of the interview, make sure to ask thoughtful questions about the team, the role, and the company's future plans. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
