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- Tasks: Provide expert IT support, manage infrastructure, and mentor junior team members.
- Company: Join a dynamic IT team in Wrexham focused on innovation and excellence.
- Benefits: Enjoy enhanced holidays, bonuses, learning opportunities, and free parking.
- Why this job: Be part of impactful projects while developing your skills in a supportive environment.
- Qualifications: 5+ years in IT support, relevant certifications, and a degree in IT or related field.
- Other info: Opportunity for growth and continuous improvement in a collaborative setting.
The predicted salary is between 29000 - 37000 £ per year.
Our client based in Wrexham is looking for a talented and experienced Senior IT Technician to become a key member of their dynamic IT team. In this pivotal role, you will provide expert technical support, oversee critical IT infrastructure, and mentor the junior members of the team to ensure seamless operations.
To be successful, you will bring deep expertise in systems administration, network management, and end-user support, paired with a proactive mindset and a passion for continuous improvement.
Performance Objectives- Provide tier 2 and 3 technical support for hardware, software, and network issues.
- Install, configure, and maintain servers, workstations, and network equipment.
- Monitor system performance and ensure high availability and reliability of IT services.
- Participate in IT projects, including system upgrades, migrations, and deployments.
- Maintain and update documentation for systems, processes, and procedures.
- Ensure data security and compliance with internal policies and external regulations.
- Mentor junior technicians and provide technical guidance to the support team.
- Manage and troubleshoot backup systems.
- Stay current with emerging technologies and recommend improvements.
- 5+ years of experience in IT support or systems administration.
- Relevant certifications (e.g., CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, Cisco CCNA, ITIL Foundation) are a plus.
- Strong analytical, troubleshooting, and communication skills.
- Experience in the manufacturing industry and with SAP ERP is advantageous.
- Bachelor's degree in information technology, Computer Science, or related field or equivalent experience.
- Operating Systems: Windows Server (2016/2019/2022), Windows 10/11.
- Server Applications: SQL Server.
- Networking: TCP/IP, DNS, DHCP, VPN, VLANs, firewalls, routing and switching.
- Virtualization & Clustering: Microsoft Hyper-V.
- Directory Services: Active Directory, Group Policy.
- Email & Collaboration: Microsoft 365, Intune, SharePoint, Teams.
- Security Tools: Endpoint protection, MFA.
- Backup & Recovery: Veeam, Backup Exec, Windows Backup, cloud-based backup solutions.
- Scripting & Automation: PowerShell.
- ITSM Tools: ServiceNow.
- Hardware: Servers, desktops, laptops, printers, mobile devices, VoIP systems, CCTV.
- Enhanced holiday package, including company shutdowns.
- Long Service Holiday Increases.
- Quarterly attendance bonus.
- Company sick pay - 6 months at full pay (subject to qualifying period).
- Learning and Development opportunities.
- Access to My Staff Shop - Discount portal on retail, activities, leisure, etc.
- Subsidised canteen.
- Free parking.
Senior IT Technician in Wrexham employer: Gap Personnel - Wrexham
Contact Detail:
Gap Personnel - Wrexham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Technician in Wrexham
✨Tip Number 1
Make sure to highlight your experience with systems administration and network management during any conversations or interviews. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your expertise and problem-solving skills.
✨Tip Number 2
Familiarise yourself with the technologies mentioned in the job description, such as Windows Server, SQL Server, and Microsoft 365. Being able to speak confidently about these tools will show that you're proactive and ready to hit the ground running.
✨Tip Number 3
Network with current or former employees of the company, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
✨Tip Number 4
Prepare to discuss your mentoring experience with junior technicians. Highlight any specific examples where you've successfully guided others, as this role involves a significant amount of mentorship and support for less experienced team members.
We think you need these skills to ace Senior IT Technician in Wrexham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support and systems administration. Emphasise your technical skills, especially those mentioned in the job description, such as Windows Server, SQL Server, and networking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your proactive mindset. Mention specific examples of how you've provided tier 2 and 3 support or led IT projects in the past to demonstrate your suitability for the role.
Highlight Certifications: If you have any relevant certifications like CompTIA Network+ or Microsoft Certified: Azure Administrator, make sure to list them prominently. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an IT Technician.
How to prepare for a job interview at Gap Personnel - Wrexham
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with systems administration, network management, and end-user support. Highlight specific projects or challenges you've faced and how you resolved them, especially those relevant to the technologies mentioned in the job description.
✨Demonstrate Leadership Skills
Since this role involves mentoring junior technicians, be ready to share examples of how you've guided or trained others in previous positions. Discuss your approach to teamwork and how you foster a collaborative environment.
✨Stay Current with Technology Trends
Research emerging technologies related to IT infrastructure and be prepared to discuss how they could benefit the company. Showing that you're proactive about continuous improvement will impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to troubleshoot hardware or software issues, and think through your thought process on how you would handle these situations.
