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- Tasks: Be the go-to person for customer support and manage service requests.
- Company: Join a tech firm on the outskirts of Norwich, known for its innovative solutions.
- Benefits: Enjoy a Monday to Friday schedule with competitive salary based on experience.
- Why this job: Great opportunity to develop communication skills and make a real impact on customer satisfaction.
- Qualifications: 12 months in a service desk role and strong communication skills required.
- Other info: Must have own transport; experience with SAP and Freshdesk is a plus.
The predicted salary is between 24000 - 36000 £ per year.
We are pleased to be recruiting a Service Coordinator for a technology firm based in the outskirts of Norwich. The Service Coordinator will be the first point of contact for their customer base, responding to requests for support and providing excellent service levels.
The role includes the following key tasks:
- Administrative service tasks including logging, updating and managing service calls and tickets
- Arranging reactive service calls to customer sites
- Ensuring service response and resolution times are met
- Feeding back to customers following reactive and scheduled service works
- Managing return of faulty parts and processing for repair
- Quoting for out of warranty support and parts repair
- Liaising with service engineers for technical support
- Identifying, tracking and raising service escalations to the Service Manager
The successful candidate will have excellent communication skills, a pro-active approach and will work with a degree of urgency to deliver the best possible service levels. We are looking for someone to own the role, being accountable and responsible for the daily mechanics of Service.
Experience
- Minimum 12 months in a similar service desk role
- Experience working with customers directly
- Experience managing subcontractors or internal technical resources
Qualities and Attitude
- Excellent communication skills
- Self-motivated and driven
- Empathetic with customers and a desire to resolve issues in a timely manner
- Ability to work under pressure and to deadlines
- Ability to work effectively without direct supervision
- Understanding of data and reports
- Must have own transport – car/DVLC essential
- Competent with Microsoft Office including Outlook, PowerPoint, Word, Excel
- Experience working with SAP and Freshdesk beneficial
Salary dependent on experience. Working week is Monday to Friday 8.00 to 17.00 and a car/DVLC is essential for the role. If you have some of the relevant experiences and qualities for the role, please apply and a member of the team will give you a call for an informal chat.
Service Coordinator employer: Service Service
Contact Detail:
Service Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the company's services and products. Understanding what they offer will help you engage more effectively during any conversations with the hiring team, showcasing your genuine interest in the role.
✨Tip Number 2
Brush up on your communication skills. Since the role requires excellent communication, practice articulating your thoughts clearly and concisely. Consider role-playing scenarios where you might need to handle customer inquiries or service escalations.
✨Tip Number 3
Prepare examples from your past experience that demonstrate your ability to manage service calls and resolve customer issues. Being able to share specific instances where you've excelled in similar roles will make you stand out.
✨Tip Number 4
Get comfortable with the tools mentioned in the job description, like Microsoft Office and any relevant service desk software. If you have experience with SAP or Freshdesk, be ready to discuss how you've used these tools to enhance service delivery.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service desk roles. Emphasise your communication skills and any specific software knowledge, such as SAP or Freshdesk, that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and ability to work under pressure. Mention specific examples of how you've successfully managed customer requests or service escalations in the past.
Highlight Relevant Experience: In your application, clearly outline your experience working directly with customers and managing subcontractors or technical resources. Use bullet points for clarity and impact.
Showcase Your Skills: Include a section in your application that lists your key skills, such as proficiency in Microsoft Office and your ability to understand data and reports. This will help demonstrate your suitability for the role.
How to prepare for a job interview at Service Service
✨Showcase Your Communication Skills
As a Service Coordinator, excellent communication is key. Prepare to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Think of examples where you've successfully resolved customer issues through effective communication.
✨Demonstrate Proactivity
The role requires a proactive approach to service delivery. Be ready to discuss instances where you've taken the initiative to improve processes or resolve issues before they escalated. This will show that you can take ownership of your responsibilities.
✨Familiarise Yourself with Relevant Tools
Since the job mentions tools like SAP and Freshdesk, it’s beneficial to have a basic understanding of these systems. If you have experience with similar software, be prepared to talk about how you used them to manage service requests and customer interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific service scenarios. Think about how you would manage service escalations or ensure timely responses to customer requests. Practising these scenarios can help you articulate your thought process during the interview.
