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- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, the UK's leading facilities management company with 72,000 employees globally.
- Benefits: Enjoy flexible hours, paid breaks, and access to exclusive discounts and financial services.
- Why this job: Be part of a diverse team focused on safety and community impact while developing your career.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Inclusive recruitment process; adjustments available for applicants with disabilities.
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.
It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Main Duties:
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to Working With Mitie Include:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know.
Since 1987, Mitie’s 72,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Relief Retail Security Officer employer: Mitie Cleaning & Hygiene Services
Contact Detail:
Mitie Cleaning & Hygiene Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Retail Security Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Retail Security Officer. Understanding how to deliver exceptional customer service while ensuring safety will help you stand out during the interview.
✨Tip Number 2
If you have an SIA licence, make sure to highlight it. If not, express your willingness to undergo training. This shows your commitment to the role and your readiness to comply with industry standards.
✨Tip Number 3
Prepare examples of how you've handled difficult situations in the past, especially those involving conflict resolution or customer service. This will demonstrate your ability to manage challenges effectively.
✨Tip Number 4
Research Mitie's values and community initiatives. Showing that you align with their mission of creating better places and thriving communities can give you an edge in the interview process.
We think you need these skills to ace Relief Retail Security Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Relief Retail Security Officer position at Mitie. Understand the key responsibilities and required qualifications, such as holding a current SIA licence or being open to training.
Tailor Your CV: Customise your CV to highlight relevant experience in security or customer service roles. Emphasise any previous work that involved maintaining safety, conducting patrols, or liaising with management and law enforcement.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for creating safe environments and delivering exceptional customer service. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Your Skills: In your application, be sure to highlight skills that are particularly relevant to the role, such as communication, problem-solving, and teamwork. Mention any experience with CCTV systems or crime reduction strategies if applicable.
How to prepare for a job interview at Mitie Cleaning & Hygiene Services
✨Know Your Role
Familiarise yourself with the responsibilities of a Retail Security Officer. Understand how to deliver exceptional customer service while ensuring a safe shopping environment. Be ready to discuss how you would handle various situations that may arise in a retail setting.
✨Highlight Your SIA Licence
If you hold a current SIA licence or relevant certificates, make sure to mention this during the interview. If you don’t have one yet, express your willingness to undergo training and obtain the necessary qualifications.
✨Demonstrate Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully liaised with management, colleagues, or law enforcement in past experiences. This will show your ability to foster strong working relationships.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate your problem-solving skills. Think about potential challenges you could face as a Retail Security Officer and how you would address them, such as dealing with theft or managing difficult customers.
