Bar Supervisor: Soho Theatre Walthamstow

We are looking for an experienced Bar Supervisor to oversee the day-to-day operations of Soho Theatre Walthamstow's three bars and a café and to help Bar Management.

This is a hugely exciting opportunity to be a key part of the team opening the new Soho Theatre Walthamstow. You will be integral in supporting all activity in this beautiful Grade II* listed building, including our 960 seat theatre as well as our studios and front of house spaces.

This will include supporting the running of shifts, promoting financial targets and complying with licensing conditions. You will be responsible for ensuring smooth service, managing stock, leading a team of bar staff and maintaining high standards of customer service.

We’re looking for people who are great communicators, who are confident in multi-tasking and prioritising, great at leading a team and enjoy working under pressure.

• Oversee the running of three bars and the café, ensuring efficient and high-quality service.
• Maintain a visible profile during service, being proactive, polite and helpful.
• Ensure all areas are clean, well-stocked and compliant with health and safety regulations.
• Monitor bar and café sales, identifying opportunities to increase revenue.
• Promote and establish a regular customer base.
• Ensure that the customer bar experience is always positive, with high standards of customer service.
• Maintain high standards of personal appearance.

• Report for duty on time, be prepared for your shift, and adhere to agreed break times.
• Ensure the bar has all required opening procedures completed prior to starting shift.
• Ensure all cleaning duties have been completed.
• Ensure the bar is presentable, and all tables are laid in accordance with procedure.
• In the absence of a Bar Manager, welcome the staff team to their shift and assign roles.

• Support the Bar Manager where necessary and oversee all staff.
• Provide attentive and prompt service.
• Take and process orders, serve, take payment and clear tables.
• Be conversant with the tills, Point One software and card payment devices.
• Serve customers following a clear order of priority – acknowledge customers to be prioritised and attend to them quickly.
• Respond to any drinks/menu queries with knowledgeable answers.
• Ensure your working environment remains clean and tidy.
• Check stock levels, and ensure all lines are well stocked during shifts.
• React promptly and deal with any issues, complaints, breakages, spillages in the correct manner and record these in compliance with health and safety procedures.
• Provide consistent positive attitude when dealing with other staff members.
• Be available to help the Bar team with any issues that need to be escalated.
• Communicate with SIA security if back up is required.

• Act as a point of contact for visitors to the building, taking on the role of reception for artists and guests.
• Confidently use the radio as a means of contact with the theatre, liaising with the Duty Manager to assist with arrivals to the building.
• Maintain an awareness of daily building activity and the associated arrivals, departures and deliveries.
• Always be a welcoming, knowledgeable and confident presence in the Bar.

• Ensure the bar is re-stocked for the next shift.
• Ensure any rubbish is removed and everything is left clean and tidy.
• Report any outstanding issues to the Deputy and Bar General Managers.
• Sign out on rota to record working hours.
• Record any issues in a daily communications email at the end of each night.
• Sign off working hours of security personnel.
• Ensure the closing check list is sent to the Deputy and Bar General Managers.

• Support the aims and objectives of Soho Theatre Walthamstow, both internally and externally.
• Attend programming and diary meetings and other internal meetings as required.
• Uphold the company’s equal opportunities, access and diversity policies.
• Always be fully aware of the theatre’s activities and programme of events.
• Undertake any other duties as may be appropriate to the nature of the post, as agreed with the Bar Managers.
• Represent STW with external stakeholders and the wider arts community, building constructive relationships to further the work and profile of Soho Theatre.
• Attend staff training as required.
• Champion and promote the values and behaviours of Soho Theatre Walthamstow, encouraging diversity and inclusion and acting as an ambassador for the organisation.
• Remain fully aware of Soho Theatre Walthamstow’s activities and programme of events at all times.

This is a guide to the nature of the work required of the Bar Supervisor. It is not wholly comprehensive or restrictive and may be reviewed with the post holder and the line manager from time to time.

You can submit your application in written or video/audio form.

Simply complete the application form at the bottom of this page and send it to jobs@sohotheatre.com with the job code STWBS25 in the subject line.

You can also choose to submit your application by video, recording yourself answering the questions in the application form. To do this follow these steps: Take a look at the application form, you will still need to fill in your personal details and references on this form and send this through to us. But for the question, ‘Tell us why you have applied for this post, how your skills and experience make you a suitable candidate and any other information to support your application,’ you can record yourself answering this question on video and email us a link to your video alongside your application. Please ensure the recording is no longer than a total of 3 minutes (we still need you to keep within the word count). Once you are happy with your video send us your application form with personal details and references completed alongside a link to view your video to jobs@sohotheatre.com with the job code STWBS25 in the subject line. Privately upload your video to Youtube or Vimeo or another broadcast platform and email us the link and password to view them and make sure that they’re unlisted (this means only people with the link and password can view them). Remember: keep your recordings, so we can reach out in case of any tech issues.

If you have any questions about this process drop us an email at jobs@sohotheatre.com and we’ll see if we can help.